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For Companies At a Glance
- Tasks: Act as a bridge between stakeholders and the delivery team for ServiceNow projects.
- Company: Join a leading enterprise in London focused on IT transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation in a regulated environment.
- Why this job: Be part of a critical re-implementation programme that shapes the future of service management.
- Qualifications: Experience in Business Analysis and knowledge of ServiceNow and ITIL processes.
The predicted salary is between 55000 - 70000 £ per year.
The Business Analyst (BA) will play a critical role in the ServiceNow re-implementation programme, acting as the link between business stakeholders and the delivery team. The role focuses on eliciting, analysing, and validating requirements to ensure the new ServiceNow instance aligns to CSDM, minimises customisation, and supports efficient BAU operations in a regulated enterprise environment.
Key Responsibilities
- Facilitate workshops with business, IT, and security stakeholders to capture functional and non-functional requirements
- Document and maintain requirements, user stories, and acceptance criteria aligned to OOTB ServiceNow capabilities
- Support CSDM adoption by defining service constructs, relationships, and reporting requirements
- Work with architects and process owners to rationalise legacy catalog workflows and unwind unnecessary customisations
- Ensure traceability from requirements through design, build, testing, and UAT
- Support UAT planning, execution, defect triage, and business sign-off
- Contribute to knowledge transfer activities and BAU handover documentation
Experience & Skills
- Hands‑on experience as a Business Analyst on enterprise IT transformation programmes
- Proven experience with ServiceNow ITSM and/or ITOM implementations or re-implementations
- Strong understanding of ITIL processes and service management concepts
- Experience working in agile delivery models and multi‑environment release cycles
- Excellent stakeholder communication, documentation, and facilitation skills
Certifications (Preferred)
- ITIL v4 Foundation or higher
- ServiceNow fundamentals or implementation exposure
- Agile / Scrum BA certification (desirable)
ServiceNow Business Analyst employer: Wipro Limited
Contact Detail:
Wipro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you’d handle stakeholder requirements or document user stories. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve successfully implemented ServiceNow or improved IT processes. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow Business Analyst. Highlight your experience with IT transformation programmes and any hands-on work with ServiceNow. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder interaction, emphasise your communication and facilitation skills in your application. Share examples of how you've successfully engaged with different teams in the past.
Be Specific About Your Experience: When detailing your experience, focus on specific projects where you’ve documented requirements or supported UAT. We love seeing concrete examples that demonstrate your understanding of ITIL processes and agile delivery models.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Wipro Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its ITSM and ITOM capabilities, as well as how it aligns with ITIL processes. Being able to discuss specific features and how they can benefit the organisation will show that you're not just familiar with the platform but also ready to contribute.
✨Prepare for Stakeholder Scenarios
Since the role involves facilitating workshops and working closely with stakeholders, think of examples from your past experiences where you've successfully gathered requirements or resolved conflicts. Be ready to share these stories, highlighting your communication and facilitation skills.
✨Understand the CSDM Framework
Familiarise yourself with the Common Service Data Model (CSDM) and how it applies to ServiceNow. Be prepared to discuss how you would support its adoption and what strategies you might use to define service constructs and relationships. This will demonstrate your strategic thinking and alignment with the company's goals.
✨Showcase Your Agile Experience
Since the job mentions agile delivery models, be ready to talk about your experience in agile environments. Discuss how you've contributed to multi-environment release cycles and any specific methodologies you've used. This will help illustrate your adaptability and understanding of modern project management practices.