Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line technical support and resolve user issues in a dynamic environment.
- Company: Join Wipro, a Top Employer known for its commitment to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous benefits, training, and development opportunities.
- Why this job: Be part of a fast-paced team that values growth and positive change.
- Qualifications: No specific qualifications required; just a passion for tech and helping others.
- Other info: Work onsite in Reigate, UK, and be the first point of contact for IT support.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Role: 2nd Line Support Engineer
- Managed by the Operations Lead
- Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment.
- Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
- Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Teams, or face-to-face.
- Administer the service desk and act upon requests for change and system access.
Wipro is an exciting organization to work for. We ranked as a Top Employer as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.
Benefits:You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension
Extra holiday purchase
Life insurance policy
Private medical insurance
Equal Opportunities:Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
Service Desk Analyst employer: Wipro Limited
Contact Detail:
Wipro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, especially Microsoft desktop and application environments. This knowledge will help you demonstrate your technical expertise during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills. Since you'll be the first point of contact for IT support queries, think of examples where you've successfully resolved issues while maintaining a positive user experience.
✨Tip Number 3
Research Wipro's commitment to diversity and inclusion. Being able to discuss how you align with their values can set you apart as a candidate who fits well within their culture.
✨Tip Number 4
Practice common troubleshooting scenarios that you might encounter in a 2nd line support role. Being able to think on your feet and provide solutions quickly will impress your interviewers.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, especially focusing on 2nd line support and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, particularly with Microsoft desktop and application environments. Emphasize any previous roles where you provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to providing excellent customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Soft Skills: In your application, emphasize soft skills such as communication, problem-solving, and teamwork. These are crucial for a role that involves direct interaction with end users and internal staff.
How to prepare for a job interview at Wipro Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a 2nd Line Support Engineer. Familiarize yourself with common technical issues related to Microsoft desktop and application environments, as well as the tools used for support.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for IT support queries, be prepared to discuss your previous experiences in providing excellent customer service. Highlight specific examples where you successfully resolved issues while maintaining a positive attitude.
✨Prepare for Technical Questions
Expect to be asked technical questions that assess your problem-solving skills. Brush up on troubleshooting techniques and be ready to demonstrate your thought process when diagnosing and resolving technical issues.
✨Emphasize Your Teamwork Abilities
Wipro values collaboration, so be ready to discuss how you work effectively within a team. Share examples of how you've collaborated with colleagues to improve processes or resolve complex issues.
