Network Engineer

Role : Network Voice Engineer Location: Bedfordshire,UK The company: Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Description: The voice services department manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, contact centre applications including work force management tools and installation, maintenance and troubleshooting of carrier-provided data and voice communication circuits. Key Responsibilities: * Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems. * Develop and maintain Computer Telephony Integration (CTI) applications. * Resolving complex problems of voice services and applications * Delivering quality timely results while managing competing priorities * Improving overall service and efficiencies of the support processes year to year * Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions. Position Requirements: * Windows and Linux operating experience * Foundational understanding of: * Configuration and setup of Voice Systems * Configuration of voicemail, IVR systems, and call recording solutions * Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic * Familiarity with the MKS packaging process * Documentation standards, network, and call flow diagramming * Initiative-taking while Working in a team or as an individual contributor. * Highly qualified candidates will have demonstrated experience in the following: * Avaya Call flow design and implementation. * Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.) * SIP * Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management * Agile Practices * Service Now ticketing. * Additionally, skills a plus * * Cloud experience * Aceyus Reporting * Qtest Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; * · Contributory pension * · Extra holiday purchase * · Life insurance policy * · Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome