Role Purpose
The purpose of the role is to liaison and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements and articulate them to delivery teams, thereby ensuring right solutioning to the customer.
Responsibilities
Customer Requirements Gathering and Engagement
Interface and coordinate with client engagement partners to understand the RFP/RFI requirements
Detail scope documents, functional and non-functional requirements, and features, ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements
Engage with internal team—project managers, pre‑sales team, tech leads, architects—to design and formulate accurate and timely responses to RFPs/RFIs
Understand and communicate the financial and operational impact of any changes
Maintain periodic cadence with customers to seek clarifications and feedback on the proposed solution and instruct the delivery team to make necessary changes in design
Empower customers through demonstration and presentation of the proposed solution or prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value to the customer
Engage with Delivery Team to Ensure Right Solution is Proposed
Provide delivery team with customer feedback or inputs on the proposed solution
Review test cases to ensure 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution or prototype before sharing with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet business needs by giving timely inputs and feedback
Conduct integration testing and User Acceptance testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze findings and design, develop improvements, and changes
Ensure 100% utilization by studying system capabilities and understanding business specifications
Stitch the entire response or solution proposed to the RFP/RFI before it is presented to the customer
Support Project Manager/Delivery Team in Delivering the Solution to the Customer
Define and plan project milestones, phases, and elements involved with the principal consultant
Drive and challenge delivery team presumptions on how they will successfully execute their plans
Ensure customer satisfaction through high‑quality deliverables on time
Build Domain Expertise and Contribute to Knowledge Repository
Engage with other BAs to share expertise and increase domain knowledge across the vertical
Write whitepapers, research papers, and points of view to share with the consulting community at large
Identify and create use cases for different projects or accounts that can be leveraged at the Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects, ensuring customer delight
Deliver
Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated from business interaction, number of errors or gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
Knowledge Management: Number of whitepapers or research papers written, number of user stories created, % of proposal documentation completed and uploaded into the knowledge repository, number of reusable components developed for proposals during the quarter.
Mandatory Skills
Salesforce Service Cloud.
#J-18808-Ljbffr
The purpose of the role is to liaison and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements and articulate them to delivery teams, thereby ensuring right solutioning to the customer.
Responsibilities
Customer Requirements Gathering and Engagement
Interface and coordinate with client engagement partners to understand the RFP/RFI requirements
Detail scope documents, functional and non-functional requirements, and features, ensuring all stated and unstated customer needs are captured
Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements
Engage with internal team—project managers, pre‑sales team, tech leads, architects—to design and formulate accurate and timely responses to RFPs/RFIs
Understand and communicate the financial and operational impact of any changes
Maintain periodic cadence with customers to seek clarifications and feedback on the proposed solution and instruct the delivery team to make necessary changes in design
Empower customers through demonstration and presentation of the proposed solution or prototype
Maintain relationships with customers to optimize business integration and lead generation
Ensure ongoing reviews and feedback from customers to improve and deliver better value to the customer
Engage with Delivery Team to Ensure Right Solution is Proposed
Provide delivery team with customer feedback or inputs on the proposed solution
Review test cases to ensure 100% coverage of customer requirements
Conduct root cause analysis to understand the proposed solution or prototype before sharing with the customer
Deploy and facilitate new change requests to cater to customer needs and requirements
Support QA team with periodic testing to ensure solutions meet business needs by giving timely inputs and feedback
Conduct integration testing and User Acceptance testing to validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze findings and design, develop improvements, and changes
Ensure 100% utilization by studying system capabilities and understanding business specifications
Stitch the entire response or solution proposed to the RFP/RFI before it is presented to the customer
Support Project Manager/Delivery Team in Delivering the Solution to the Customer
Define and plan project milestones, phases, and elements involved with the principal consultant
Drive and challenge delivery team presumptions on how they will successfully execute their plans
Ensure customer satisfaction through high‑quality deliverables on time
Build Domain Expertise and Contribute to Knowledge Repository
Engage with other BAs to share expertise and increase domain knowledge across the vertical
Write whitepapers, research papers, and points of view to share with the consulting community at large
Identify and create use cases for different projects or accounts that can be leveraged at the Wipro level for business enhancements
Conduct market research for content and development to provide latest inputs into the projects, ensuring customer delight
Deliver
Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated from business interaction, number of errors or gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
Knowledge Management: Number of whitepapers or research papers written, number of user stories created, % of proposal documentation completed and uploaded into the knowledge repository, number of reusable components developed for proposals during the quarter.
Mandatory Skills
Salesforce Service Cloud.
#J-18808-Ljbffr
