At a Glance
- Tasks: Bridge the gap between customers and delivery teams, ensuring their needs are met.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Make a real impact by shaping solutions that delight customers.
- Qualifications: Experience in business analysis and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
The purpose of the role is to liaison and bridge the gap between the customer and the Wipro delivery team to comprehend and analyze customer requirements and articulate them to delivery teams, thereby ensuring right solutioning to the customer.
Responsibilities
- Customer Requirements Gathering and Engagement
- Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
- Detail scope documents, functional and non-functional requirements, and features, ensuring all stated and unstated customer needs are captured.
- Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements.
- Engage with internal team—project managers, pre‑sales team, tech leads, architects—to design and formulate accurate and timely responses to RFPs/RFIs.
- Understand and communicate the financial and operational impact of any changes.
- Maintain periodic cadence with customers to seek clarifications and feedback on the proposed solution and instruct the delivery team to make necessary changes in design.
- Empower customers through demonstration and presentation of the proposed solution or prototype.
- Maintain relationships with customers to optimize business integration and lead generation.
- Ensure ongoing reviews and feedback from customers to improve and deliver better value to the customer.
- Engage with Delivery Team to Ensure Right Solution is Proposed
- Provide delivery team with customer feedback or inputs on the proposed solution.
- Review test cases to ensure 100% coverage of customer requirements.
- Conduct root cause analysis to understand the proposed solution or prototype before sharing with the customer.
- Deploy and facilitate new change requests to cater to customer needs and requirements.
- Support QA team with periodic testing to ensure solutions meet business needs by giving timely inputs and feedback.
- Conduct integration testing and User Acceptance testing to validate implemented solutions and ensure 100% success rate.
- Use data modelling practices to analyze findings and design, develop improvements, and changes.
- Ensure 100% utilization by studying system capabilities and understanding business specifications.
- Stitch the entire response or solution proposed to the RFP/RFI before it is presented to the customer.
- Support Project Manager/Delivery Team in Delivering the Solution to the Customer
- Define and plan project milestones, phases, and elements involved with the principal consultant.
- Drive and challenge delivery team presumptions on how they will successfully execute their plans.
- Ensure customer satisfaction through high‑quality deliverables on time.
- Build Domain Expertise and Contribute to Knowledge Repository
- Engage with other BAs to share expertise and increase domain knowledge across the vertical.
- Write whitepapers, research papers, and points of view to share with the consulting community at large.
- Identify and create use cases for different projects or accounts that can be leveraged at the Wipro level for business enhancements.
- Conduct market research for content and development to provide latest inputs into the projects, ensuring customer delight.
- Deliver
- Customer Engagement and Delivery Management: PCSAT, utilization % achievement, number of leads generated from business interaction, number of errors or gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
- Knowledge Management: Number of whitepapers or research papers written, number of user stories created, % of proposal documentation completed and uploaded into the knowledge repository, number of reusable components developed for proposals during the quarter.
Mandatory Skills Salesforce Service Cloud.
BUSINESS ANALYST L4 employer: Wipro Limited
Wipro is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Business Analysts to thrive. With a strong emphasis on employee growth, Wipro offers numerous opportunities for professional development and knowledge sharing, ensuring that team members are equipped with the latest industry insights. Located in a vibrant environment, employees benefit from a supportive network and the chance to engage with diverse clients, enhancing their career trajectory while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land BUSINESS ANALYST L4
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Wipro Limited!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace BUSINESS ANALYST L4
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Wipro Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Wipro Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Wipro Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
