DevOps Lead in Sheffield

Detailed JD:

Key Responsibilities

Citrix & VDI Operations

• Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS), NetScaler/ADC, and core hypervisor/cloud environments.

• Citrix/VDI/Cloud PC administration, including planning, provisioning, migration, and users support.

• Support and maintain OpenShift/VMWare based virtual machine workloads, ensuring scalability and resilience.

Proactive Monitoring & End User Experience

• Proactively monitor end-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts.

• Manage image updates, VDA provisioning (MCS/PVS), profile management, and zero-day vulnerability mitigations.

AI-Driven Infrastructure Automation

• Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix & VDI operational tasks, ticket triage, and incident resolution.

• Build prompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root-cause investigations.

Process & Efficiency Engineering

• Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self-healing automations via PowerShell, or Python, and Copilot integrations.

• Create smart documentation, automated handover summaries, and SOPs using AI productivity tools.

Scripting, ITSM & Cross Functional Delivery

• Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible, Jenkins, Git)

• Align operations with ITSM practices, including incident, problem, and change management.

• Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions.

• Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the HSBC group.

Skills / Experience

• At least 5 – 7 years of experience in the Desktop Virtualization, with solid Citrix XenApp, NetScaler, Azure W365, VMWare administration experience.

• Knowledge of technical components of the VMWare/OpenShift Hypervisor, vCenter, Windows Servers 2016/2019, TCP/IP networking, and VPN gateway.

• Scripting and automation experiences, with proficiency in the use of PowerShell scripting, Jenkins, and Ansible.

• Experience of associated technology areas: AI, Active Directory, Microsoft Intune, , MECM, MS Office, Java, Browsers, Identity and Access Management tooling.

• Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus.

• Interpersonal skills – demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.

• Work independently and under high pressure, including but not limited to meeting tight deadline, work in odd hours and holiday.

• Experience working in large-scale multinational companies, experience of working as part of an Agile or Operation team is a plus.

• Respectful of different cultures, working with colleagues from across all the globe.

• Work proficiency in English speaking and technical writing.