Role summary: Applies software engineering practice to infrastructure and operations, with
accountability for the availability, performance, and security of business-critical internal tools and
services.
Scope of the role
• Owns availability, latency, and performance against defined SLOs and error budgets, prioritised
by business impact.
• Implements infrastructure as code and automated deployment pipelines that make releases
repeatable and rollbacks rapid.
• Establishes observability (telemetry, actionable alerting, and service health dashboards) with
appropriate handling of confidential data.
• Maintains reliable integrations with upstream internal systems, including authentication and
access provisioning.
• Leads incident response, communicates status to affected users, and runs post-incident
reviews with tracked remediation.
• Eliminates operational toil through automation, treating recurring manual intervention as a
defect.
Requirements
• 5+ years in SRE, DevOps, or infrastructure engineering supporting production services.
• Strong operational programming and automation capability:5 Python, Go, and shell scripting
(Bash/zsh).
• Deep knowledge of Linux and macOS internals, networking fundamentals (TCP/IP, DNS, TLS,
load balancing), and container orchestration at scale (Kubernetes, Docker).
• Practical experience with infrastructure as code (Terraform, Ansible) and observability platforms
(Prometheus, Grafana, OpenTelemetry, or equivalent).
• Working knowledge of CI/CD integration, artifact management, and staged release strategies.
• Experience operating web applications and API services, including database administration,
backup and recovery, and performance tuning.
• Familiarity with enterprise identity and access management (SSO, OAuth/SAML, RBAC) and
handling confidential data under internal security requirements.
• Experience with AI/ML or GPU-backed workloads is advantageous.
• Composure during incidents, a bias toward durable remediation, and strong written
communication for runbooks and reviews.
