Job Title : Senior ServiceNow Architect
Job Location : London,UK (Hybrid)
Job Type : Permanent / FTC
Job Description :
Role Summary:
The Senior ServiceNow Architect will lead the architecture and design of a large-scale ServiceNow re-implementation, ensuring alignment to ServiceNow OOTB best practices, CSDM, and long-term platform sustainability. The role focuses on minimizing customisations, governing integrations, and guiding delivery teams in a regulated enterprise environment.
Key Responsibilities :
Own the end-to-end ServiceNow architecture across ITSM, ITOM,CMDB/CSDM, Catalog, Knowledge, and Integrations.
Drive CSDM-aligned CMDB design, Discovery strategy, data quality, and governance.
Unwind historic customisations and re‑implement required behaviour using OOTB configuration, Flow Designer, and Automation Engine.
Architect integrations using Integration Hub spokes, Service Graph Connectors, and standard APIs.
Chair or support Design Authority forums and approve deviations from OOTB and CSDM standards.
Provide architectural guidance across environments, release governance, and testing to prevent regression.
Experience & Skills :
Overall IT experience with hands-on years in ServiceNow architecture or lead roles.
Proven delivery of ServiceNow greenfield or re‑implementation programmes.
Deep hands-on expertise in ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM.
Strong experience with IntegrationHub, Flow Designer, and platform governance.
Certifications (Preferred) :
ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist (ITSM / ITOM / CMDB)
ITIL v4 Foundation
Mandatory Skills : ServiceNow - IT Service Management
ServiceNow Architect in London employer: Wipro Europe
As a leading employer in the cryptography sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values expertise in cutting-edge technologies like HSM platforms and PKI architecture. Located in a vibrant tech hub, we provide our team with unique advantages such as access to industry-leading projects and a supportive community that encourages professional development.
