At a Glance
- Tasks: Lead shifts, inspire the team, and ensure exceptional customer service at Arnolfini Café Bar.
- Company: Join a vibrant café bar known for its dynamic atmosphere and community spirit.
- Benefits: Competitive pay, flexible hours, and opportunities for leadership development.
- Other info: Embrace a role with varied hours and the chance to make a real impact.
- Why this job: Perfect chance to enhance your leadership skills while working in a fun environment.
- Qualifications: Experience in high-volume bars and strong communication skills are essential.
The predicted salary is between 14.3 - 14.3 £ per hour.
The Senior Keyholder/Bar Supervisor position requires you to work operationally in our Arnolfini Café Bar in an elevated leadership role. Reporting to our General Manager, your focus is geared towards assisting in the operational running of the venue alongside the rest of the management team. You will play a crucial part in driving and inspiring the team on shift to hit the shift revenue target while consistently displaying exceptional customer service. Your hours and days of work will vary, including evenings and weekends, but we will endeavour to accommodate a working pattern that fits with your needs in line with those of the rest of the team.
The role is primarily supporting the General Manager, Assistant Managers and Front of House team in opening and closing the venue, as well as running shifts in the absence of the line managers mentioned above. Your role requires you to offer greater direction to the rest of the Arnolfini team, which in turn means your responsibilities are heightened. You are expected to lead the team and to run shifts on your own when line managers are absent. We expect you to display confidence and excellent communication skills within the existing management team. This is a great opportunity to develop your leadership skills and progress through the department.
Key Responsibilities
- Work closely with the Venues Management team and existing bar team to ensure a successful and smooth weekly service, in which revenue targets are achieved.
- Open and close the venue to the highest standard, following all Health & Safety procedures and Company Policies.
- Write End Of Night (EON) reports detailing key information on the shift, and send them to all relevant stakeholders.
- Ensure procedures and Standing Operating Procedures (SOPs) are followed by all team members.
- Be open to taking on extra responsibilities, such as line cleaning, cellar deep clean and stock takes and ordering, as and when required.
- Lead by example to the rest of the team that displays the characteristics and qualities that makes you ideal for the role.
Skills & Experience Requirements
- Exceptional organisational and time management skills.
- Excellent communication skills, both with internal team members and customers.
- Ability to deliver exceptional customer service.
- Previous experience of the internal workings of a high volume bar and the responsibilities associated with it.
- Previous experience of being compliant with your employer’s policies and Health & Safety procedures.
- An ability to multi-task and problem solve.
- An ability to work independently, but also to know when it’s time to call in support on a task/decision.
- Excellent interpersonal skills and an ability to clearly communicate the brand’s key values and proposition.
- Passion for food, beverage and genuine hospitality.
Location: Arnolfini Café Bar
Salary: £14.30 per hour
Hours: Minimum 20 hours each week, hours will vary over a Monday to Sunday rota with evening and weekend work essential.
Equal Opportunity Employer: We are an equal opportunities employer. We welcome applicants from all backgrounds and communities.
Senior Keyholder in Bristol employer: Wiper & True Ltd
Wiper and True is an exceptional employer that fosters a vibrant work culture at the Arnolfini Café Bar, where teamwork and leadership are at the forefront. With a commitment to employee growth, you will have the opportunity to develop your skills in a supportive environment while enjoying flexible working patterns that accommodate your needs. Join us to be part of a dynamic team that values exceptional customer service and offers a unique chance to lead and inspire others in a bustling café setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Keyholder in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wiper & True Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wiper & True Ltd
Don't be shy about reaching out to Wiper & True Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Keyholder in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wiper & True Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wiper & True Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
