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For Companies At a Glance
- Tasks: Lead a vibrant taproom, ensuring exceptional customer experiences and driving sales growth.
- Company: Wiper and True, a brewery known for extraordinary beer and a supportive work culture.
- Benefits: Competitive salary, Living Wage Employer, pension, discounts, and professional development opportunities.
- Why this job: Join a passionate team and make a real impact in a dynamic hospitality environment.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a passion for beer and food.
- Other info: Exciting career growth in a busy, eventful venue located in Bristol.
The predicted salary is between 30000 - 40000 £ per year.
Due to the success of our two venue sites, we are exploring a new venue for Wiper and True and as such are looking for a General Manager to help support this new venture. At this stage we are just looking for expressions of interest in the role and we can share further information directly.
The General Manager, reporting to our Head of Venues, will play an essential role in ensuring that our venue offers a first-rate experience to customers. You will be responsible for all aspects of running our successful taproom venue business. You and your team will deliver extraordinary customer service and an informative and engaging experience for customers. You will strive to hit the weekly sales targets and adapt and innovate to ensure growth is sustained. You will be responsible for the resourcing and training of the taproom team at our new site. You will also work closely with the Event Executive and Marketing team to propose and execute original ideas for promotion and events. The successful candidate will be right at the forefront, delivering award-winning beer, food and a world-class venue experience to our amazing customers.
Key Responsibilities
- Commercial and Financial Leadership and Team Building
- Compliance
- Operational Management
- Customer service
Work Environment: Our venues are busy, noisy and they host lots of different events throughout the week. There is a beer garden and independent food offering being provided at the venue.
About You
- Have an in-depth understanding of hospitality and customer needs/behaviour
- Genuine leadership ability with proven track record of delivering results
- The drive, determination and innovative nature to grow the business and achieve our goals, whilst living our values
- Strong communication skills required for leadership and customer service
- Excellent command of hospitality finance, and drivers for profitability
- Able to create structure in your working practice, openness about issues and drive around tracking progress with measurable KPIs
- Proficiency in Excel/Numbers, Word/Pages and other computer packages
- Excellent attention to detail with reports, processes and standards of cleanliness and service
- Impeccable customer service skills
- Passionate about beer and food
- Have a professional manner and attitude
- Great at building teams and supportive structures to manage and inspire your teams
Why come and work for us?
Wiper and True is a Brewery dedicated to making extraordinary beer and providing extraordinary places to work and visit. Our employees enjoy a work culture that promotes trust, inclusivity, teamwork and a continuous drive to improve and support each other. Wiper and True is a registered Living Wage Employer and our benefits include pension, cycle to work and tech schemes, beer and merchandise allowance and family and friends discounts on products and at our taproom and opportunities for continuous professional development. We are an equal opportunities employer. We welcome applicants from all backgrounds and communities.
Location: City Centre Venue Bristol.
Hours: Full time 40 hours per week which will include weekend and evening work.
Salary: £35,000-40,000 per annum.
How To Apply: If you wish to express your interest in this role, we will be able to share further details. Please click on the link above and follow the instructions on our career page and you will be able to upload your CV and answer a few questions and contact our hiring team. Please also include a cover letter to tell us, in approximately 300 words, why you think you would be the perfect person for Wiper and True and this role. If you would like to see the full job description details to help with your application or for more information, just get in touch to receive a copy. If you require any adjustments to be made to this process to ensure there are no barriers, please get in touch and we can look at what accommodations we can make with you.
General Manager in Bristol employer: Wiper and True
Contact Detail:
Wiper and True Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Bristol
✨Tip Number 1
Get to know the company vibe! Before you apply, check out Wiper and True's social media and website. Understanding their culture will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the company, plus it might just get your name on the hiring manager's radar.
✨Tip Number 3
Show off your passion! When you express your interest, make sure to highlight your love for beer and food. Share any relevant experiences that showcase your customer service skills and leadership abilities—this is your chance to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily upload your CV and cover letter, making it super straightforward for us to review your interest in the General Manager role.
We think you need these skills to ace General Manager in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for beer and food shine through! We want to see your enthusiasm for the industry and how it aligns with our values at Wiper and True.
Tailor Your CV: Make sure your CV highlights your experience in hospitality and leadership. We’re looking for someone who can deliver results, so showcase your achievements and how you've driven success in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Keep it around 300 words and focus on your unique skills and experiences that make you stand out as a General Manager.
Follow Application Instructions: Don’t forget to follow the application instructions carefully! Head over to our career page, upload your CV, and answer any questions we’ve set. This helps us get to know you better and shows you’re detail-oriented.
How to prepare for a job interview at Wiper and True
✨Know Your Venue Inside Out
Before the interview, make sure you research Wiper and True thoroughly. Understand their values, the type of beer they produce, and what makes their taproom unique. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully built and motivated a team. Highlight your ability to deliver results and how you’ve fostered a positive work environment in previous roles.
✨Prepare for Customer Service Scenarios
Given the emphasis on exceptional customer service, think about potential scenarios you might face in the taproom. Be ready to discuss how you would handle difficult situations or enhance the customer experience, showcasing your problem-solving skills and attention to detail.
✨Demonstrate Financial Acumen
Since the role involves financial leadership, brush up on your understanding of hospitality finance. Be prepared to discuss how you’ve managed budgets, driven profitability, and tracked KPIs in previous positions. This will show that you’re not just a people person but also a savvy business leader.
