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For Companies At a Glance
- Tasks: Provide first and second-line IT support for bespoke logistics systems.
- Company: Join WITRON, a leader in automated logistics solutions.
- Benefits: Enjoy competitive pay, bonuses, pension plans, and training opportunities.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: Degree in Computer Science or IT, with strong IT knowledge and SQL skills.
- Other info: Flexible shifts, including nights and weekends, with travel opportunities.
The predicted salary is between 30000 - 48000 £ per year.
Overview
This is WITRON. The WITRON group is a strong partner for highly automated logistic systems, from planning to realization and maintenance. Our teams – beyond mechanics, electronic technicians and mechatronic engineers – follow the beat and lend a hand with our high-tech systems, fully equipped to find the best solution. Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom operates internationally in the technical operation and maintenance of automated logistics systems.
Due to continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk) to support the IT operations of our bespoke logistics systems across multinational customer sites.
What we offer
- A performance-related remuneration system: WITRON bonus, pension plan and social benefits
- An appreciative work environment: Flat hierarchies, personal culture, trust and respect
- Development opportunities: Training, further education and talent factory
- Security: Family business and future-proof industry
- Challenges: Multifaceted tasks, high-tech and innovative ideas
Your role in our team
- Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
- Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
- Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times
- Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
- Support and contribute to system enhancements and optimisations, ensuring continuous improvement
Ideal candidate profile
- Relevant degree in Computer Science or Information Technology
- Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
- Excellent Database skills (SQL) – Experience with Oracle is preferred
- Robust diagnosis and analytical skills
- Programming ability and experience is beneficial
- Flexibility and adaptability
This role requires the ability to work successfully as part of a team in an employee-friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.
If this sounds like the perfect role for you, visit the Witron site careers page to apply.
Support Developer (IT Helpdesk) in Keele employer: WIOSS Witron On Site Services
Contact Detail:
WIOSS Witron On Site Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Developer (IT Helpdesk) in Keele
✨Tip Number 1
Get to know the company! Research WITRON and their operations. Understanding their culture and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing technical issues, brush up on your problem-solving techniques. You might even want to simulate some common IT scenarios to demonstrate your methodical approach during interviews.
✨Tip Number 3
Show off your communication skills! As you'll be interacting with customers directly, practice clear and confident communication. Think about how you can convey complex technical information in a way that's easy for non-techies to understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the WITRON team. Good luck!
We think you need these skills to ace Support Developer (IT Helpdesk) in Keele
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Developer role. Highlight your IT knowledge, especially in areas like hardware, OS, and databases. We want to see how your skills match what we're looking for!
Show Off Your Experience: When writing your application, don’t forget to showcase your experience with diagnosing technical issues and providing support. Use specific examples that demonstrate your methodical approach and ability to work under pressure.
Be Customer-Focused: Since you'll be interacting with customers, make sure to emphasise your communication skills. We love candidates who can convey technical information clearly and confidently, so let that shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WIOSS Witron On Site Services
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around hardware, operating systems, databases, and networking. Be ready to discuss your experience with SQL and Oracle, as these are key for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your methodical approach.
✨Customer Communication is Key
Since you'll be interacting directly with customers, practice clear and confident communication. Think about how you can convey complex technical information in a way that's easy for non-techies to understand.
✨Be Ready for Team Dynamics
This role requires teamwork, so be prepared to discuss how you work with others, especially in high-pressure situations. Highlight any experiences where you've collaborated effectively or adapted to changing team needs.
