At a Glance
- Tasks: Welcome patients, manage appointments, and handle enquiries in a busy GP practice.
- Company: Join a caring rural GP practice serving 10,000 patients with a supportive team.
- Benefits: Flexible zero-hour contract with competitive pay and valuable experience.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference in patient care while gaining essential administrative skills.
- Qualifications: GCSEs in English and Maths; experience in reception or admin preferred.
The predicted salary is between 10 - 13 £ per hour.
We are recruiting for zero hour receptionists to join our team across two sites at Winterton and Burton Upon Stather to support our current reception team with holiday and sickness cover. Flexibility, good team working skills, coupled with the ability to work efficiently unsupervised is essential, along with the desire to deliver an outstanding patient experience.
Main duties of the job:
- Welcome patients as they arrive at the practice while covering the front desk and also dealing with patient enquiries by telephone.
- Make NEW and FOLLOW UP appointments for patients on the medical computer system via telephone, face to face and Klinik (online service).
- Implement Care Navigation while assessing patient appointment needs and direct to the most appropriate clinician/service.
- Deal with patient enquiries and raise queries with the clinical team and feedback outcomes to the patients.
- Correspondence Management Administration: Deal with incoming mail and pathology received by the practice. Read through correspondence to pick out any follow up actions and direct to appropriate member of the clinical team for action.
- Deal with any actions from correspondence that can be completed by the administrative team.
- Read code information onto patient records.
- Deal with follow up actions as directed by the clinical team, such as contacting patients to book for follow up tests or feedback information as directed.
- Work to practice protocols in management of incoming mail/pathology.
Job responsibilities:
- The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
- To provide the FIRST point of contact for patients on arrival in the practice.
- To provide assistance and help to patients in a courteous and professional manner.
- To perform administrative duties as necessary, for the efficient running of reception.
- To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
- To answer telephones promptly ensuring that all incoming lines are covered at all times.
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary.
- Advise patients of any actions or advice requested by Clinicians.
- Signposting patients appropriately to most appropriate services.
- Undertake a variety of administrative duties including scanning, photocopying and filing.
- Tidying of Reception area.
- Dealing with Home visit requests.
- Accurately maintain patients' basic demographic data on computer.
- Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions.
- Understand and adhere to all practice procedures and protocols relevant to your role.
- Change doctors names in waiting room and on doors if necessary.
- Check the Duty Dr and/or GP Registrar aware of all planned and approved visits.
- Print FP10 and labels as required for repeat medication requests.
- Understanding practice policies and protocols.
- Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible.
Person Specification:
- Qualifications: GCSE grade A to C in English and Maths.
- Experience: Experience of working in a reception/admin environment, Experience of working in a GP practice, Experience of working as a Doctors Receptionist.
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.47 to £12.71 an hour dependent on experience.
GP Practice Receptionist / Administrator - ZERO HOURS in Scunthorpe employer: Winterton Medical Practice
Join our dedicated team as a GP Practice Receptionist/Administrator in the welcoming communities of Winterton and Burton Upon Stather, where we prioritise outstanding patient care and teamwork. Enjoy the flexibility of zero-hour contracts, a supportive work culture that values your contributions, and opportunities for professional growth within our rural GMS training practice serving 10,000 patients. With good local schools and excellent road networks, this role offers a meaningful way to make a difference in healthcare while balancing your personal commitments.
Contact Details:
Winterton Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist / Administrator - ZERO HOURS in Scunthorpe
✨Get Hands-On with Local Clinics
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We think you need these skills to ace GP Practice Receptionist / Administrator - ZERO HOURS in Scunthorpe
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
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How to prepare for a job interview at Winterton Medical Practice
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Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
