At a Glance
- Tasks: Assist customers with queries and manage branch operations in a dynamic banking environment.
- Company: Join an international bank with a strong reputation for customer service.
- Benefits: Gain valuable experience in banking with a competitive salary and professional development.
- Other info: This is a six-month contract with opportunities for growth in a supportive team.
- Why this job: Make a difference by helping customers while building your skills in the financial sector.
- Qualifications: Customer service skills and knowledge of banking operations are essential.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service Associate - 6 mth Contract
Our Client, an international Bank is looking to hire a Customer Service Associate for a six month, fixed term contract, to cover someone on maternity leave. Further details below:
- Regular Branch Operations and Handling of Remittances.
- Monitoring and processing of incoming and outgoing remittances.
- Opening of Business and individuals Accounts including NRI.
- KYC Compliance, Transactions Monitoring/Review and preparation of various reports.
- Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics/check-list and monthly reports.
- Creation and verifications of Finacle Entries and Generation of daily reports.
- Creating FD maturity, new, renewal and other certificate for customers.
- Completion of Day End Activities and Batch Jobs Execution.
- Assisting the Branch Audit and reviews.
- Filling and Scanning – documents/Daily Vouchers.
- Handing/assisting of existing/new customer Queries – Phone/ emails/ letters/postal request and fact to face customers and complaint redressal.
- Daily reconciliation of pending entries and checking for FD maturities (Renewals and closures)
- Uploading of SFTP Files/handling of cash and branch regular operations/cheques.
- Lodging, Realisation and Free Delivery for Trade – Bills.
- Attend any task that may be entrusted by Daily Manager/Branch Manager
Qualifications/Competency
- Knowledge of Branch Operations/Remittance Handling
- Sound knowledge of AML KYC guidelines
- Business Development skills
- Customer focused and Complaint Handling Skills.
- The ability to communicate clearly and efficiently with customers.
- Knowledge of MS Office 365, Finacle and Credit Portfolio if any
- Previous Experience
Relevant experience of 1 year in Banking/Financial Institutions.
For further information, please contact
Unfortunately, due to the high volume of applications, we are unable to respond to all candidates.
If you are successful, a member of the team will contact you directly.
If you do not hear from us, please assume that your application has been unsuccessful.
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StudySmarter Expert Advice🤫
We think this is how you could land NEW JOB *** Customer Service Associate in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Wintermann Search.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Wintermann Search might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace NEW JOB *** Customer Service Associate in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Wintermann Search will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Wintermann Search. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Wintermann Search confidence in your short-term commitment to the role.
How to prepare for a job interview at Wintermann Search
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Wintermann Search.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Wintermann Search that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
