At a Glance
- Tasks: Deliver top-notch service to leading restaurants and various establishments in your area.
- Company: Join Winterhalter, a leader in the service industry with a focus on excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and competitive pay.
- Other info: Flexible working hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in service roles and a passion for customer engagement.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around Twickenham and Kingston upon Thames.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - Twickenham & Kingston upon Thames in Suffolk employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where technicians can thrive independently while receiving guidance from experienced management. With competitive benefits including a company van for personal use, a fuel card, and the opportunity to work with prestigious clients across various sectors, our team members enjoy a rewarding career in a dynamic environment focused on excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - Twickenham & Kingston upon Thames in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. Show us you’re not just another candidate; demonstrate how you can contribute to our ‘Best in Class’ service!
✨Tip Number 3
Practice your technical skills! As a Service Technician, you’ll need to showcase your expertise. Set up mock scenarios or troubleshoot common issues to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Winterhalter team.
We think you need these skills to ace Remote Service Technician - Twickenham & Kingston upon Thames in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Remote Service Technician. Highlight any relevant experience you have in customer service and technical skills that align with what Winterhalter is looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention your passion for delivering top-notch service and how you can contribute to Winterhalter's growth agenda.
Showcase Your Problem-Solving Skills:In this role, you'll be dealing with various challenges daily. Make sure to include examples in your application that demonstrate your problem-solving abilities and how you've successfully handled customer issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the industry, especially those relevant to restaurants and hotels. This will show that you're not just a technician but someone who understands the nuances of the job.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss how you've handled challenging situations with clients in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your ability to engage effectively with customers.
✨Demonstrate Independence and Teamwork
While the role is independent, you'll still be part of a team. Be ready to talk about how you manage your time and tasks on your own, but also how you collaborate with others when needed. This balance is crucial for success in this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about Winterhalter’s service strategies and growth plans. This shows your genuine interest in the company and helps you understand how you can contribute to their goals. Plus, it gives you a chance to assess if the company aligns with your career aspirations.
