At a Glance
- Tasks: Provide top-notch service to leading restaurants and various establishments in your area.
- Company: Join Winterhalter, a leader in the service industry with a focus on excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Independent role with support from a dedicated team and opportunities for growth.
- Why this job: Be part of a dynamic team that values customer engagement and continuous improvement.
- Qualifications: Experience in service roles and a passion for delivering exceptional customer experiences.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around Twickenham and Kingston upon Thames.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - Twickenham & Kingston upon Thames in Southampton employer: Winterhalter
Winterhalter is an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. As a Regional Operations Manager in South London and the South East, you will benefit from a competitive salary, a company vehicle, and 25 days of annual leave, all while being part of a supportive team that values service quality and continuous improvement. With opportunities for coaching and mentoring, you'll play a crucial role in shaping a motivated team and enhancing customer engagement across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - Twickenham & Kingston upon Thames in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. We want you to show how you can contribute to their ‘Best in Class’ service ethos during your chat with them.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Service Technician - Twickenham & Kingston upon Thames in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Service Technician. Highlight any relevant experience you have in customer service and technical skills that align with what Winterhalter is looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering 'Best in Class' service and how your background makes you a perfect fit for the team.
Showcase Your Problem-Solving Skills:In this role, you'll be dealing with various challenges daily. Make sure to include examples in your application that demonstrate your ability to think on your feet and resolve issues efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the industry, especially those relevant to restaurants and hotels. This will show that you're not just a technician but someone who understands the business.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to discuss your previous experiences dealing with clients. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your ability to engage effectively with customers.
✨Be Ready for Scenario Questions
Prepare for questions that put you in hypothetical situations, like how you'd handle an irate customer or a technical failure during a busy service. Practising these scenarios can help you articulate your problem-solving skills and calm demeanour under pressure.
✨Understand the Company Culture
Research Winterhalter’s values and mission. Knowing their commitment to 'Best in Class' service will allow you to align your answers with their expectations. It shows that you’re genuinely interested in being part of their team and contributing to their growth agenda.
