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- Tasks: Install, service, and repair commercial warewashing equipment while ensuring top-notch customer satisfaction.
- Company: Join Winterhalter, a leader in the warewashing industry with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company van, comprehensive training, and 33 days annual leave.
- Other info: Work independently with support from a dedicated team in a fast-paced environment.
- Why this job: Be part of a dynamic team that values your skills and offers growth opportunities.
- Qualifications: Electrical competence and strong problem-solving skills are essential for success.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around postcodes GU, RG and surrounding areas. The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota. Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities:
- Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers.
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
- Manage all on-site installation, diagnosis, repairs, and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Taking ownership and responsibility for the delivery of the agreed goals and targets:
- Response times
- First-time fix
- Customer satisfaction
- Stock management
- Productivity
- Effective teamwork
Skill & experience required:
- As technicians will be working with single and 3 phase equipment - electrical competence is essential.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Excellent organisation and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
The ideal person to suit this role:
- Able to manage time and work under pressure to tight deadlines.
- Able to manage the demands of numerous tasks.
- Ability to adapt quickly in a rapidly changing environment.
- Keen for new experiences, responsibility, and accountability.
- Capability to coach customers in the effective use and maintenance of equipment.
- Reliable, tolerant and determined.
- Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view.
- Willing to undertake further training to fulfill the requirements of the role.
- Pays great attention to H&S protocols.
- Is diligent in complying with reporting requirements.
Hours of work & benefits:
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
- Competitive salary for core hours + potential overtime.
- Company van (with use privately) including fuel card.
- Comprehensive training.
- 33 days annual leave - including bank holidays (increasing with length of service).
- Pension & Life Assurance.
- Lifeworks employee assistance plan and discount scheme.
- Salary Sacrifice - Electrical Car Scheme.
- Staff events.
*Equal Opportunities employer*
Service Technician - GU/RG postcodes employer: Winterhalter
Contact Detail:
Winterhalter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - GU/RG postcodes
✨Tip Number 1
Get to know the company! Research Winterhalter and their service ethos. Understanding their values and what they mean by 'Best in Class' service will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 3
Prepare for practical assessments! Since this role involves technical skills, brush up on your troubleshooting and repair techniques. Be ready to demonstrate your expertise during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Winterhalter team.
We think you need these skills to ace Service Technician - GU/RG postcodes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight your experience with commercial warewashing equipment and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Winterhalter. Mention your customer service skills and how you handle technical challenges. Let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We love a good communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around commercial warewashing equipment. Be ready to discuss your experience with installation, service, and repairs, as well as any specific challenges you've faced in the field.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully engaged with clients in the past. Highlight your ability to communicate effectively and resolve issues, as customer satisfaction is key for Winterhalter.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would diagnose and solve technical problems on-site, and share your thought process to show your analytical skills.
✨Familiarise Yourself with the Company Culture
Research Winterhalter’s values and service standards. Understanding their commitment to 'Best in Class' service will help you align your answers with what they’re looking for, showing that you're a great fit for their team.