At a Glance
- Tasks: Provide top-notch service to leading restaurants and various establishments across North London and Essex.
- Company: Join Winterhalter, a leader in the service industry with a commitment to excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team that values customer engagement and continuous improvement.
- Qualifications: Experience in service roles and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the North London and Essex region.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - North London/Essex employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee development and offers a supportive work culture, particularly for our Remote Service Technicians in the North London and Essex region. With a focus on delivering 'Best in Class' service, we provide our team with the tools they need to succeed, including a company van, fuel card, and ongoing training opportunities. Our commitment to work-life balance, alongside the chance to engage with prestigious clients across various sectors, makes Winterhalter a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - North London/Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. Show us you’re not just another candidate; demonstrate how you can contribute to their growth agenda.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering ‘Best in Class’ service, think of examples from your past experiences that highlight your ability to engage with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Service Technician - North London/Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our mission to deliver ‘Best in Class’ service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Let us know what makes you the perfect fit for Winterhalter.
Showcase Customer Engagement Skills:Since this role is all about customer-facing interactions, be sure to include examples of how you've successfully engaged with customers in the past. We love to see how you handle demanding situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the equipment you'll be servicing, especially in the restaurant and hospitality sectors. This will show that you're not just a technician, but someone who understands the industry.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences dealing with clients. Think of specific examples where you went above and beyond to ensure customer satisfaction. Highlighting your ability to communicate effectively and handle challenging situations will set you apart.
✨Demonstrate Independence and Teamwork
While the role is independent, you'll still be part of a larger team. Be ready to talk about how you manage your time and work autonomously, but also how you collaborate with others when needed. Share examples of how you've successfully balanced these two aspects in past roles.
✨Ask Insightful Questions
Prepare some thoughtful questions about Winterhalter's service approach and growth plans. This shows your genuine interest in the company and the role. You might ask about the types of challenges technicians face or how the company measures success in customer engagement.
