At a Glance
- Tasks: Deliver top-notch service to customers in the MK, NN, and LU areas.
- Company: Join Winterhalter, a leader in the service industry with a focus on excellence.
- Benefits: Enjoy a company van, fuel card, laptop, and mobile phone for your work.
- Other info: Flexible working hours with opportunities for growth in a demanding industry.
- Why this job: Be part of a dynamic team that supports leading restaurants and businesses.
- Qualifications: Experience in service roles and a passion for customer engagement.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around postcodes MK, NN, LU and surrounding areas.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - MK/NN/LU postcodes employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee development and offers a supportive work culture, making it an ideal place for service technicians. With a focus on delivering 'Best in Class' service, employees benefit from a structured support system, including a Regional Operations Manager and an allocation team, ensuring a balanced workload. The company also provides a competitive package, including a company van for reasonable private use, fuel card, laptop, and mobile phone, all while working within a dynamic and rewarding environment that engages with prestigious clients across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - MK/NN/LU postcodes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. Show us you’re not just another candidate; demonstrate how you can contribute to their growth agenda!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering ‘Best in Class’ service, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Remote Service Technician - MK/NN/LU postcodes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our mission of delivering ‘Best in Class’ service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Let us know what makes you the perfect fit for Winterhalter.
Showcase Customer Engagement Skills:Since this role is all about customer interaction, be sure to include examples of how you've successfully engaged with customers in the past. We love to see candidates who understand the importance of high standards in service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the industry, especially those relevant to the equipment Winterhalter services. This will show that you're not just a technician, but someone who understands the nuances of the job.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences dealing with clients. Think of specific examples where you went above and beyond to ensure customer satisfaction. Highlighting your ability to engage with customers effectively will set you apart.
✨Demonstrate Independence and Teamwork
While the role is independent, you'll still be part of a team. Be ready to talk about how you manage your time and work autonomously, but also how you collaborate with others when needed. This balance is crucial for success in this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s service strategies or their approach to customer engagement. This shows your genuine interest in the role and helps you understand how you can contribute to Winterhalter's growth agenda.
