At a Glance
- Tasks: Provide top-notch service to leading restaurants and various establishments across North London and Essex.
- Company: Join Winterhalter, a leader in the service industry with a commitment to excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Independent role with support from a Regional Operations Manager and great career growth potential.
- Why this job: Be part of a dynamic team that values customer engagement and continuous improvement.
- Qualifications: Experience in service roles and a passion for delivering exceptional customer service.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the North London and Essex region.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - North London/Essex in Plymouth employer: Winterhalter
Winterhalter is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a focus on delivering 'Best in Class' service, technicians benefit from a well-structured support system, including a Regional Operations Manager and an allocation team, ensuring a balanced workload and the opportunity to engage with prestigious clients across North London and Essex. The company also provides competitive benefits such as a company van for personal use, a fuel card, and modern technology to enhance job performance, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - North London/Essex in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. Show us you’re not just another candidate; demonstrate how you can contribute to their growth agenda!
✨Tip Number 3
Practice your technical skills and customer service scenarios. We want to see how you handle real-life situations, so think about examples from your past experiences that highlight your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Winterhalter team.
We think you need these skills to ace Remote Service Technician - North London/Essex in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our mission to deliver ‘Best in Class’ service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Let us know what makes you the perfect fit for Winterhalter.
Showcase Customer Engagement Skills:Since this role is all about customer-facing interactions, be sure to include examples of how you've successfully engaged with customers in the past. We love to see how you handle demanding situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the equipment you'll be servicing, especially in the restaurant and hospitality sectors. This will show that you're not just a technician, but someone who understands the industry.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss how you've handled challenging situations with clients in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will demonstrate your commitment to delivering ‘Best in Class’ service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy customer or troubleshooting a malfunctioning machine on-site. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to think on your feet.
✨Understand the Company Culture
Research Winterhalter’s values and mission. Be ready to explain how your personal work ethic aligns with their focus on continuous improvement and customer engagement. Showing that you’re a good fit for their culture can set you apart from other candidates.
