At a Glance
- Tasks: Install, service, and repair commercial dishwashing equipment while ensuring top-notch customer satisfaction.
- Company: Join Winterhalter, a leader in the warewashing industry with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company van, fuel card, and comprehensive training.
- Other info: Flexible working hours with opportunities for overtime and 33 days annual leave.
- Why this job: Be part of a dynamic team that values your skills and offers real career growth.
- Qualifications: Electrical competence and strong problem-solving skills are essential for success.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around postcodes MK, NN, LU and surrounding areas. The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota. Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities:
- Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers.
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
- Manage all on-site installation, diagnosis, repairs, and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Taking ownership and responsibility for the delivery of the agreed goals and targets: Response times, First-time fix, Customer satisfaction, Stock management, Productivity, Effective teamwork.
Skill & experience required:
- As technicians will be working with single and 3 phase equipment - electrical competence is essential.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Excellent organisation and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
The ideal person to suit this role:
- Able to manage time and work under pressure to tight deadlines.
- Able to manage the demands of numerous tasks.
- Ability to adapt quickly in a rapidly changing environment.
- Keen for new experiences, responsibility, and accountability.
- Capability to coach customers in the effective use and maintenance of equipment.
- Reliable, tolerant and determined.
- Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view.
- Willing to undertake further training to fulfill the requirements of the role.
- Pays great attention to H&S protocols.
- Is diligent in complying with reporting requirements.
Hours of work & benefits:
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
- Competitive salary for core hours + potential overtime.
- Company van (with use privately) including fuel card.
- Comprehensive training.
- 33 days annual leave.
Remote Service Technician - MK/NN/LU postcodes in Perth employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee growth and satisfaction, offering comprehensive training and a supportive work culture. With a focus on delivering 'Best in Class' service, technicians enjoy the autonomy of remote work while being backed by a dedicated team, ensuring a fulfilling and rewarding career in a dynamic industry. The company also provides competitive salaries, generous annual leave, and the use of a company van, making it an attractive choice for those seeking meaningful employment in the MK, NN, and LU areas.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - MK/NN/LU postcodes in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Winterhalter. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Winterhalter before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Service Technician - MK/NN/LU postcodes in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Winterhalter:Your cover letter is your chance to shine! Tell us why you want to work at Winterhalter specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Winterhalter!
How to prepare for a job interview at Winterhalter
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
