At a Glance
- Tasks: Provide top-notch service to leading restaurants and various establishments across North London and Essex.
- Company: Join Winterhalter, a leader in the service industry with a commitment to excellence.
- Benefits: Company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team delivering exceptional service and making a real impact.
- Qualifications: Experience in service roles and a passion for customer engagement.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the North London and Essex region.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - North London/Essex in Newtownabbey employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee development and offers a supportive work culture, making it an ideal place for service technicians in the North London and Essex region. With a focus on delivering 'Best in Class' service, employees benefit from a well-structured support system, including a Regional Operations Manager and an allocation team, alongside competitive perks such as a company van, fuel card, and flexible working hours. Join us to be part of a dynamic team that values high standards and fosters growth in a rewarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - North London/Essex in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. Show us you’re not just another candidate; demonstrate how you can contribute to their growth agenda!
✨Tip Number 3
Practice your technical skills! As a Service Technician, you’ll need to showcase your expertise. Set up mock scenarios or troubleshoot common issues to impress during practical assessments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Winterhalter team.
We think you need these skills to ace Remote Service Technician - North London/Essex in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our mission of delivering ‘Best in Class’ service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Let us know what makes you the perfect fit for Winterhalter.
Showcase Customer Engagement Skills:Since this role is all about customer-facing interactions, be sure to include examples of how you've successfully engaged with customers in the past. We love to see how you handle demanding situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the equipment you'll be servicing, especially in the restaurant and hospitality sectors. This will show that you're not just a technician but someone who understands the industry.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss how you've handled challenging situations with clients in the past. Think of specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your ability to engage effectively with customers.
✨Demonstrate Independence and Teamwork
While the role is independent, you'll still be part of a team. Be ready to talk about how you manage your time and work autonomously, but also how you collaborate with others when needed. Share experiences where you balanced both aspects successfully.
✨Ask Insightful Questions
Prepare some thoughtful questions about Winterhalter's service approach and growth plans. This shows your genuine interest in the company and the role. It’s also a great way to assess if the company culture aligns with your values and work style.
