At a Glance
- Tasks: Provide top-notch service to customers in the Twickenham and Kingston areas.
- Company: Join Winterhalter, a leader in the service industry with a focus on excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team that supports leading restaurants and businesses across the UK.
- Qualifications: Experience in service roles and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around Twickenham and Kingston upon Thames.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - Twickenham & Kingston upon Thames in Newport employer: Winterhalter
Winterhalter is an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. As a Regional Operations Manager in South London and the South East, you will benefit from a competitive salary, a company vehicle, and 25 days of annual leave, all while being part of a supportive team that values service quality and continuous improvement. With opportunities for coaching and mentoring, you'll play a crucial role in shaping a motivated team and enhancing customer engagement across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - Twickenham & Kingston upon Thames in Newport
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Winterhalter or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for service technician roles. We want you to showcase your technical skills and customer service experience, so practice articulating how you've handled tough situations in the past.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to deliver 'Best in Class' service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Winterhalter.
We think you need these skills to ace Remote Service Technician - Twickenham & Kingston upon Thames in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Remote Service Technician. Highlight any relevant experience you have in customer service and technical skills that align with what Winterhalter is looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your experience can help us deliver ‘Best in Class’ service to our customers.
Showcase Your Problem-Solving Skills:In this role, you'll be dealing with various challenges. Make sure to include examples in your application that demonstrate your problem-solving abilities and how you've successfully handled similar situations in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the industry, especially those relevant to restaurants and hotels. This will show that you're not just a technician but someone who understands the business.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss how you've handled difficult situations with clients in the past. Share specific examples that highlight your ability to engage with customers and resolve issues effectively. Remember, it's all about delivering 'Best in Class' service!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy customer or a technical failure during a busy service. Think through your responses beforehand so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Understand the Company Culture
Research Winterhalter’s values and mission. Knowing their commitment to continuous improvement and customer engagement will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team and contributing to their growth agenda.
