At a Glance
- Tasks: Plan and allocate work for a team of technicians, ensuring timely service delivery.
- Company: Join Winterhalter, a leader in the catering industry with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Make a real impact by optimising service operations and supporting a dynamic team.
- Qualifications: 2+ years in planning/scheduling, excellent communication, and UK geographical knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.
Main Accountabilities
- Allocating for reactive and installation technicians to achieve SLA of 80%
- Planning installations within 3 day SLA of 95%
- Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
- Ensuring calls requiring further work are checked and updated in a timely manner
- Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
- Liaising with internal colleagues within the other service support teams
- Providing internal/customer updates with accurate ETAs
- Management of aged calls
Essential skills, knowledge, and experience:
- Ideally, at least 2 years experience in a planning and/or scheduling focused role
- Excellent written and oral communications skills
- Excellent geographical knowledge of the UK
- Self-manage with impeccable organisational skills
Desirable skills, knowledge, and experience:
- Working knowledge of SAP
- Experience of the catering industry
- A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude:
- Methodical and organised
- Able to manage time and work under pressure to tight deadlines
- Able to manage the demands of numerous tasks
- Team player
- Excellent telephone manner, able to remain calm under pressure
- Self-motivated
Hours: 37.5 hours per week, Monday to Friday: 08:30 - 17:00 + Weekend cover as required (on a rota). Hybrid Working (3 days in office, 2 days from home) after 3 month probation period.
Benefits include:
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- On-site Parking
Winterhalter is an equal opportunities employer
Service Call Planner in Milton Keynes employer: Winterhalter
Winterhalter is an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. As a Regional Operations Manager in South London and the South East, you will benefit from a competitive salary, a company vehicle, and 25 days of annual leave, all while being part of a supportive team that values service quality and continuous improvement. With opportunities for coaching and mentoring, you'll play a crucial role in shaping a motivated team and enhancing customer engagement across various sectors.
