At a Glance
- Tasks: Install, service, and repair commercial dishwashing equipment while ensuring top-notch customer satisfaction.
- Company: Join Winterhalter, a leader in the warewashing industry with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company van, comprehensive training, and 33 days annual leave.
- Other info: Flexible working with a supportive team and opportunities for overtime.
- Why this job: Be part of a dynamic team that values your skills and offers real career growth.
- Qualifications: Electrical competence and strong problem-solving skills are essential; experience in catering is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians based in London and surrounding areas. The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. In addition to your standard 40-hour working week, you will also be required to work 12 Saturdays and 12 Sundays each calendar year. These weekend shifts are scheduled in advance and set out within a published rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities
- Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers.
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
- Manage all on-site installation, diagnosis, repairs, and maintenance
- Diagnose errors and technical problems and determine appropriate solutions
- Produce timely and detailed service reports
- Document processes and follow company standard procedures and protocols
- Collaborate with the technical team and share information across the organisation
- Evaluate customer requirements and make appropriate recommendations
- Taking ownership and responsibility for the delivery of the agreed goals and targets:
- Response times
- First-time fix
- Customer satisfaction
- Stock management
- Productivity
- Effective teamwork
Skill & experience required:
- As technicians will be working with single and 3 phase equipment - electrical competence is essential
- Excellent written and verbal communication
- Strong analytical and problem-solving skills
- Ability to troubleshoot, test, repair, and service technical equipment
- Excellent organisation and computer skills
- Familiarity with mobile tools and apps
- Proven field service experience
- Direct experience in the warewash and/or catering industry is highly desirable
The ideal person to suit this role:
- Able to manage time and work under pressure to tight deadlines
- Able to manage the demands of numerous tasks
- Ability to adapt quickly in a rapidly changing environment
- Keen for new experiences, responsibility, and accountability
- Capability to coach customers in the effective use and maintenance of equipment
- Reliable, tolerant and determined
- Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view
- Willing to undertake further training to fulfill the requirements of the role
- Pays great attention to H&S protocols
- Is diligent in complying with reporting requirements
Hours of work & benefits
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 12 per calendar year based on a rota
- Competitive salary and potential for overtime
- Company van (with use privately) including fuel card
- Comprehensive and ongoing training
- 33 days annual leave - including bank holidays (increasing with length of service)
- Pension & Life Assurance
- TELUS employee assistance plan and discount scheme
- Salary Sacrifice - Electrical Car Scheme
- Staff events
*Winterhalter is an Equal Opportunities employer*
Service Technician - London Area employer: Winterhalter
Winterhalter is an exceptional employer, offering a dynamic work environment for service technicians in the London area. With a strong focus on employee growth through comprehensive training and support, we ensure our team members are equipped to deliver 'Best in Class' service to prestigious clients across various sectors. Enjoy competitive benefits, including a company van for personal use, generous annual leave, and a commitment to work-life balance, making Winterhalter a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - London Area
✨Tip Number 1
Get to know the company inside out! Research Winterhalter's values, services, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a service technician. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for practical assessments! Since this role involves technical skills, brush up on your troubleshooting and repair techniques. Be ready to demonstrate your expertise during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Winterhalter team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Technician - London Area
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Technician role. Highlight your experience with commercial warewashing equipment and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills, as they’re key for us at Winterhalter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical problems in the past. We love candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around commercial warewashing equipment. Be ready to discuss your experience with installation, service, and repair, as well as any specific challenges you've faced in the field.
✨Showcase Your Customer Skills
Since this role is customer-facing, think of examples where you've gone above and beyond for a client. Highlight your communication skills and how you've managed customer expectations, especially in high-pressure situations.
✨Be Ready for Problem-Solving
Prepare to demonstrate your analytical and troubleshooting skills. You might be asked to solve a hypothetical technical problem during the interview, so practice explaining your thought process clearly and logically.
✨Understand the Company Culture
Research Winterhalter and their service ethos. Familiarise yourself with their commitment to customer satisfaction and continuous improvement. Showing that you align with their values can set you apart from other candidates.
