At a Glance
- Tasks: Provide top-notch service to leading restaurants and various establishments across North London and Essex.
- Company: Join Winterhalter, a leader in the service industry with a commitment to excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Independent role with support from a Regional Operations Manager and great career growth potential.
- Why this job: Be part of a dynamic team that values customer engagement and continuous improvement.
- Qualifications: Experience in service roles and a passion for delivering exceptional customer service.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the North London and Essex region.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - North London/Essex in Kent employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee development and offers a supportive work culture, particularly for our Remote Service Technicians in the North London and Essex region. With a focus on delivering 'Best in Class' service, we provide our team with the tools they need to succeed, including a company van, fuel card, and modern technology, all while fostering a collaborative environment that encourages growth and engagement. Join us to be part of a dynamic team that values your contributions and offers meaningful opportunities in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - North London/Essex in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Winterhalter’s service standards and customer engagement strategies. Show us you’re not just another candidate; demonstrate how you can contribute to their growth agenda!
✨Tip Number 3
Practice your technical skills and be ready to discuss your past experiences with service roles. We want to see how you’ve tackled challenges and delivered ‘Best in Class’ service in demanding environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Winterhalter team.
We think you need these skills to ace Remote Service Technician - North London/Essex in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Service Technician. Highlight any relevant experience you have in customer service and technical skills that align with what Winterhalter is looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering 'Best in Class' service and how your background makes you a great fit for the team.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems or improved customer satisfaction. This will show us that you can handle the demands of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues that might arise in the equipment you'll be servicing, especially in the restaurant and hospitality sectors.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Independence and Teamwork
While the role is independent, it’s important to show that you can work well both alone and as part of a team. Prepare to discuss how you’ve balanced these aspects in previous roles, especially when coordinating with management or scheduling teams.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service calls. Think about how you would handle various challenges, such as a last-minute schedule change or an unhappy customer, and be prepared to articulate your thought process.
