At a Glance
- Tasks: Install, service, and repair commercial dishwashing equipment while ensuring top-notch customer satisfaction.
- Company: Join Winterhalter, a leader in the warewashing industry with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company van, comprehensive training, and 33 days annual leave.
- Other info: Work independently with support from a dedicated team in a fast-paced environment.
- Why this job: Be part of a dynamic team that values your skills and offers real career growth.
- Qualifications: Electrical competence and proven field service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around postcodes MK, NN, LU and surrounding areas. The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities
- Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers.
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
- Manage all on-site installation, diagnosis, repairs, and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Taking ownership and responsibility for the delivery of the agreed goals and targets: Response times, First-time fix, Customer satisfaction, Stock management, Productivity, Effective teamwork.
Skill & experience required:
- As technicians will be working with single and 3 phase equipment - electrical competence is essential.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Excellent organisation and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
The ideal person to suit this role:
- Able to manage time and work under pressure to tight deadlines.
- Able to manage the demands of numerous tasks.
- Ability to adapt quickly in a rapidly changing environment.
- Keen for new experiences, responsibility, and accountability.
- Capability to coach customers in the effective use and maintenance of equipment.
- Reliable, tolerant and determined.
- Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view.
- Willing to undertake further training to fulfill the requirements of the role.
- Pays great attention to H&S protocols.
- Is diligent in complying with reporting requirements.
Hours of work & benefits
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
- Competitive salary for core hours + potential overtime.
- Company van (with use privately) including fuel card.
- Comprehensive training.
- 33 days annual leave.
Remote Service Technician - MK/NN/LU postcodes in Inverness employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a supportive work culture. With a competitive salary, generous annual leave, and the flexibility of a company van for both work and reasonable private use, technicians can enjoy a balanced work-life experience while delivering top-notch service to prestigious clients across the MK, NN, and LU postcodes. Join us to be part of a dynamic team that values high standards of customer engagement and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - MK/NN/LU postcodes in Inverness
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Winterhalter as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Winterhalter and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Winterhalter’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Remote Service Technician - MK/NN/LU postcodes in Inverness
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Winterhalter, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Winterhalter, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Winterhalter.
How to prepare for a job interview at Winterhalter
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Winterhalter offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Winterhalter but also helps you get a feel for whether you’d thrive in that environment.
