At a Glance
- Tasks: Install, service, and repair commercial dishwashing equipment while ensuring top-notch customer satisfaction.
- Company: Join Winterhalter, a leader in the warewashing industry with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company van, fuel card, and comprehensive training.
- Other info: Flexible working hours with opportunities for overtime and 33 days annual leave.
- Why this job: Be part of a dynamic team that values your skills and offers real career growth.
- Qualifications: Electrical competence and strong problem-solving skills are essential for success.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around Twickenham and Kingston upon Thames.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities:
- Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers.
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
- Manage all on-site installation, diagnosis, repairs, and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Taking ownership and responsibility for the delivery of the agreed goals and targets: Response times, First-time fix, Customer satisfaction, Stock management, Productivity, Effective teamwork.
Skill & experience required:
- As technicians will be working with single and 3 phase equipment - electrical competence is essential.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Excellent organisation and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
The ideal person to suit this role:
- Able to manage time and work under pressure to tight deadlines.
- Able to manage the demands of numerous tasks.
- Ability to adapt quickly in a rapidly changing environment.
- Keen for new experiences, responsibility, and accountability.
- Capability to coach customers in the effective use and maintenance of equipment.
- Reliable, tolerant and determined.
- Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view.
- Willing to undertake further training to fulfill the requirements of the role.
- Pays great attention to H&S protocols.
- Is diligent in complying with reporting requirements.
Hours of work & benefits:
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
- Competitive salary for core hours + potential overtime.
- Company van (with use privately) including fuel card.
- Comprehensive training.
- 33 days annual leave.
Remote Service Technician - Twickenham & Kingston upon Thames in Huddersfield employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee growth and satisfaction, offering comprehensive training and a supportive work culture. With a competitive salary, generous annual leave, and the flexibility of a company van for both work and reasonable private use, technicians can thrive in their roles while enjoying a healthy work-life balance. The opportunity to engage with prestigious clients across various sectors further enhances the rewarding nature of this position in Twickenham and Kingston upon Thames.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - Twickenham & Kingston upon Thames in Huddersfield
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Remote Service Technician - Twickenham & Kingston upon Thames in Huddersfield
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Winterhalter's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Winterhalter. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Winterhalter
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Winterhalter.
