At a Glance
- Tasks: Provide top-notch service to leading restaurants and various establishments across North London and Essex.
- Company: Join Winterhalter, a leader in the service industry with a commitment to excellence.
- Benefits: Company van, fuel card, laptop, mobile phone, and flexible working hours.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team delivering exceptional service and making a real difference.
- Qualifications: Experience in service roles and a passion for customer engagement.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the North London and Essex region.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - North London/Essex in Derby employer: Winterhalter
Winterhalter is an exceptional employer, offering a supportive work culture that values independence while providing the necessary resources for success. With a focus on employee growth and development, technicians benefit from a structured environment that encourages continuous improvement and engagement with prestigious clients across various sectors. The North London/Essex region offers a dynamic landscape for service professionals, complemented by competitive benefits such as a company van, fuel card, and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - North London/Essex in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Winterhalter. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience as a service technician, make sure to highlight specific examples of how you’ve delivered excellent customer service in the past. We want to see how you can bring that ‘Best in Class’ service to our team!
✨Tip Number 3
Prepare for the interview by researching Winterhalter’s values and recent projects. This will help you align your answers with what we’re all about and show us you’re genuinely interested in being part of our growth agenda.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team directly.
We think you need these skills to ace Remote Service Technician - North London/Essex in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our mission to deliver ‘Best in Class’ service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Let us know what makes you the perfect fit for Winterhalter.
Showcase Customer Engagement Skills:Since this role is all about customer-facing interactions, be sure to include examples of how you've successfully engaged with customers in the past. We love to see how you handle demanding situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues in the industry and how to resolve them, especially those relevant to the equipment Winterhalter services.
✨Show Off Your Customer Skills
Since this role is customer-facing, be ready to discuss your previous experiences dealing with clients. Share specific examples of how you've handled difficult situations or gone above and beyond to ensure customer satisfaction.
✨Be Ready for Scenario Questions
Prepare for questions that put you in real-life service scenarios. Think about how you would prioritise calls, manage your time effectively, and handle unexpected challenges while maintaining high service standards.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the support you'll receive from the Regional Operations Manager, and how success is measured in this role. It shows you're genuinely interested in contributing to their growth agenda.
