At a Glance
- Tasks: Deliver top-notch service to leading restaurants and various establishments in your area.
- Company: Join Winterhalter, a leader in the service industry with a focus on excellence.
- Benefits: Enjoy a company van, fuel card, laptop, mobile phone, and competitive pay.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience in service roles and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians living in / able to service the areas in and around Twickenham and Kingston upon Thames.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter.
Remote Service Technician - Twickenham & Kingston upon Thames in Cardiff employer: Winterhalter
Winterhalter is an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. As a Regional Operations Manager in South London and the South East, you will benefit from a competitive salary, a company vehicle, and 25 days of annual leave, all while being part of a supportive team that values service quality and continuous improvement. With opportunities for coaching and mentoring, you'll play a crucial role in shaping a motivated team and enhancing customer engagement across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Technician - Twickenham & Kingston upon Thames in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Winterhalter or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through interviews or casual meet-ups, be ready to discuss specific examples of how you've tackled challenges in previous roles. It’s all about demonstrating that ‘Best in Class’ service mentality.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Winterhalter and express your interest in the Remote Service Technician role. Sometimes, showing enthusiasm can make all the difference.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our site gives you a better shot at standing out from the crowd. Let’s get you that job!
We think you need these skills to ace Remote Service Technician - Twickenham & Kingston upon Thames in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Service Technician. Highlight any relevant experience you have in customer service and technical skills that align with what Winterhalter is looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering 'Best in Class' service and how your background makes you a great fit for the team.
Showcase Your Problem-Solving Skills:In this role, you'll be dealing with various challenges. Make sure to include examples in your application that demonstrate your ability to think on your feet and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Before the interview, brush up on your technical knowledge related to service and maintenance. Familiarise yourself with common issues faced in the industry and how you would resolve them. This shows that you're not just a technician but someone who understands the nuances of the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences dealing with clients. Share specific examples where you went above and beyond to ensure customer satisfaction. This will highlight your ability to engage effectively with customers, which is crucial for Winterhalter.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or troubleshooting a malfunctioning machine. Practise your responses to these scenarios, focusing on your problem-solving skills and how you maintain professionalism under pressure.
✨Understand the Company Culture
Research Winterhalter’s values and mission. Be ready to explain how your personal work ethic aligns with their commitment to ‘Best in Class’ service. Showing that you resonate with their culture can set you apart from other candidates.
