At a Glance
- Tasks: Install, service, and repair commercial dishwashing equipment while ensuring top-notch customer satisfaction.
- Company: Join Winterhalter, a leader in the warewashing industry with a commitment to excellence.
- Benefits: Enjoy a competitive salary, company van, comprehensive training, and 33 days annual leave.
- Other info: Flexible working hours with opportunities for overtime and personal development.
- Why this job: Be part of a dynamic team that values your skills and offers real career growth.
- Qualifications: Electrical competence and strong problem-solving skills are essential; experience in catering is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking experienced service technicians to join our team striving to deliver ‘Best in Class’ service to our valued customers. In particular, we are interested in identifying new technicians based in Aberdeen and surrounding areas. The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. In addition to your standard 40-hour working week, you will also be required to work 12 Saturdays and 12 Sundays each calendar year. These weekend shifts are scheduled in advance and set out within a published rota.
Our service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices. Winterhalter’s growth agenda is reliant on the continuous improvement of our service offering to strengthen customer engagement and win new business. This role demands high standards of customer engagement to deliver commercially focused service to support the success of Winterhalter & Classeq brands and our valued customers in line with agreed service levels and targets.
Main accountabilities
- Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers.
- The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
- Manage all on-site installation, diagnosis, repairs, and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Taking ownership and responsibility for the delivery of the agreed goals and targets:
- Response times
- First-time fix
- Customer satisfaction
- Stock management
- Productivity
- Effective teamwork
Skill & experience required:
- As technicians will be working with single and 3 phase equipment - electrical competence is essential.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Excellent organisation and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
The ideal person to suit this role:
- Able to manage time and work under pressure to tight deadlines.
- Able to manage the demands of numerous tasks.
- Ability to adapt quickly in a rapidly changing environment.
- Keen for new experiences, responsibility, and accountability.
- Capability to coach customers in the effective use and maintenance of equipment.
- Reliable, tolerant and determined.
- Self-driven, positive outlook, clear focus and an empathic communicator, able to see things from the other person's point of view.
- Willing to undertake further training to fulfill the requirements of the role.
- Pays great attention to H&S protocols.
- Is diligent in complying with reporting requirements.
Hours of work & benefits
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 12 per calendar year based on a rota.
- Competitive salary and potential for overtime.
- Company van (with use privately) including fuel card.
- Comprehensive and ongoing training.
- 33 days annual leave - including bank holidays (increasing with length of service).
- Pension & Life Assurance.
- TELUS employee assistance plan and discount scheme.
- Salary Sacrifice - Electrical Car Scheme.
- Staff events.
*Winterhalter is an Equal Opportunities employer*
Service Technician - Aberdeen employer: Winterhalter
Winterhalter is an exceptional employer that prioritises employee growth and satisfaction, offering comprehensive training and a supportive work culture. Based in Aberdeen, our service technicians enjoy competitive salaries, a company van for personal use, and a generous leave policy, all while working in a dynamic environment that serves prestigious clients across various sectors. Join us to be part of a team dedicated to delivering 'Best in Class' service and enhancing customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - Aberdeen
✨Tip Number 1
Get to know the company inside out! Research Winterhalter's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the service technician role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical skills and customer service. Think about specific examples from your past work that demonstrate your problem-solving abilities and customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Winterhalter team and ready to deliver that ‘Best in Class’ service.
We think you need these skills to ace Service Technician - Aberdeen
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight your relevant experience in the service industry. We want to see how your skills align with the role of a Service Technician, especially if you've worked with commercial warewashing equipment before.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Tailor Your Application:Don’t just send a generic application! Tailor it to Winterhalter by mentioning specific aspects of the job description that excite you. Show us that you understand what we do and how you can contribute to our mission of delivering ‘Best in Class’ service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Winterhalter
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around commercial warewashing equipment. Be ready to discuss your experience with installation, service, and repairs, as well as any specific challenges you've faced in the field.
✨Showcase Your Customer Skills
Since this role is customer-facing, think of examples where you've gone above and beyond for a client. Highlight your communication skills and how you've managed customer expectations, especially in high-pressure situations.
✨Be Ready for Problem-Solving
Prepare to demonstrate your analytical and troubleshooting skills. You might be asked to solve a hypothetical technical problem during the interview, so practice explaining your thought process clearly and logically.
✨Understand the Company Culture
Research Winterhalter and their service ethos. Familiarise yourself with their commitment to customer satisfaction and continuous improvement. Showing that you align with their values can set you apart from other candidates.
