At a Glance
- Tasks: Install, service, and repair commercial dishwashing equipment across London.
- Company: Join Winterhalter, a leader in warewashing solutions with a supportive team.
- Benefits: Enjoy a competitive salary, company van, and 33 days annual leave.
- Other info: Dynamic role with ongoing training and excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and service quality.
- Qualifications: Experience in field service and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter Service Technician – London
Winterhalter is seeking experienced service technicians to join our team, delivering best‑in‑class service to valued customers across London and surrounding areas.
The role is independent but supported by a Regional Operations Manager and an allocation team for scheduling.
Working with company van (private use allowed, fuel card provided), laptop, and mobile phone.
Standard 40‑hour week plus 12 Saturdays and 12 Sundays per calendar year, scheduled in advance on a published rota.
Main Accountabilities
Responsible for installation, service and repair of commercial warewashing equipment such as under‑counter, pass‑through and rack conveyor dishwashers.
The goal is to drive service success that improves customer satisfaction, maximises retention, increases profitability and provides exemplary standards of support during field visits.
- Day‑to‑Day Activities
- Manage all on‑site installation, diagnosis, repairs and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
- Evaluate customer requirements and make appropriate recommendations.
- Take ownership of the delivery of agreed goals and targets: response times, first‑time fix, customer satisfaction, stock management, productivity, effective teamwork.
- Skill & Experience Required
- Electrical competence, as technicians will work with single and three‑phase equipment.
- Excellent written and verbal communication.
- Strong analytical and problem‑solving skills.
- Ability to troubleshoot, test, repair and service technical equipment.
- Excellent organisational and computer skills.
- Familiarity with mobile tools and apps.
- Proven field service experience.
- Direct experience in the warewash and/or catering industry is highly desirable.
- The Ideal Person To Suit This Role
- Ability to manage time and work under pressure to tight deadlines.
- Capability to manage multiple tasks simultaneously.
- Adaptability in a rapidly changing environment.
- Enthusiastic for new experiences, responsibility and accountability.
- Ability to coach customers in effective use and maintenance of equipment.
- Reliable, tolerant, and determined.
- Self‑driven with a positive outlook, clear focus and an empathic communicator, able to see things from other perspectives.
- Willing to undertake further training to fulfil the role’s requirements.
- Attention to H&S protocols.
- Diligent compliance with reporting requirements.
- Hours of Work & Benefits
- Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 12 Sundays per calendar year based on a rota.
- Competitive salary and potential for overtime.
- Company van (private use allowed) including fuel card.
- Comprehensive and ongoing training.
- 33 days annual leave – including bank holidays, increasing with length of service.
- Pension and life assurance.
- TELUS employee assistance plan and discount scheme.
- Salary sacrifice – electrical car scheme.
- Staff events.
Winterhalter is an equal opportunities employer.
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Service Technician - London Area employer: Winterhalter UK
Winterhalter is an exceptional employer, offering a supportive work environment for Service Technicians in the vibrant London area. With a focus on employee growth through comprehensive training and a competitive benefits package, including a company van for private use and generous annual leave, we prioritise your well-being and professional development. Join us to be part of a team that values customer satisfaction and teamwork while enjoying a fulfilling career in the catering industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician - London Area
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Technician - London Area
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Winterhalter UK's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Winterhalter UK. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Winterhalter UK
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Winterhalter UK.
