At a Glance
- Tasks: Plan and allocate work for a team of technicians in a fast-paced environment.
- Company: Join Winterhalter, a leader in the catering industry with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Dynamic role with opportunities for growth and development in a thriving company.
- Why this job: Make a real impact by ensuring efficient service delivery and customer satisfaction.
- Qualifications: 2+ years in planning/scheduling, excellent communication, and UK geographical knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.
Main Accountabilities
- Allocating for reactive and installation technicians to achieve SLA of 80%
- Planning installations within 3 day SLA of 95%
- Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
- Ensuring calls requiring further work are checked and updated in a timely manner
- Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
- Liaising with internal colleagues within the other service support teams
- Providing internal/customer updates with accurate ETAs
- Management of aged calls
Essential skills, knowledge and experience
- Ideally, at least 2 years experience in a planning and/or scheduling focused role
- Excellent written and oral communication skills
- Excellent geographical knowledge of the UK
- Self-manage with impeccable organisational skills
Desirable skills, knowledge and experience
- Working knowledge of SAP
- Experience of the catering industry
- A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude
- Methodical and organised
- Able to manage time and work under pressure to tight deadlines
- Team player
- Excellent telephone manner, able to remain calm under pressure
- Self-motivated
Hours
37.5 hours per week Monday to Friday: 08:30 - 17:00 + Weekend cover as required (on a rota) Hybrid Working (3 days in office, 2 days from home) after 3 month probation period
Benefits include
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- On-site Parking
Winterhalter is an equal opportunities employer.
Service Call Planner employer: Winterhalter Ltd.
Winterhalter is an exceptional employer located in Knowlhill, Milton Keynes, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid working model, generous benefits including a contributory pension and 25 days of annual leave, and a commitment to equal opportunities, Winterhalter fosters an environment where team members can thrive while contributing to the success of our service operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Call Planner
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Winterhalter Ltd. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Winterhalter Ltd.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Winterhalter Ltd. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Call Planner
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Winterhalter Ltd.:This is your chance to really connect with the team at Winterhalter Ltd.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Winterhalter Ltd.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Winterhalter Ltd..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Winterhalter Ltd. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Winterhalter Ltd.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
