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- Tasks: Lead daily welfare services and support homeless individuals in their journey to stability.
- Company: Join Wintercomfort, a respected charity making a real difference in the community.
- Benefits: Enjoy a competitive salary, pension scheme, and ongoing training opportunities.
- Other info: Be part of a dynamic team dedicated to improving the lives of vulnerable individuals.
- Why this job: Make a meaningful impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in support services and a passion for helping others is essential.
The predicted salary is between 28000 - 28000 £ per year.
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: Permanent
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4
About Us
Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community.
About you and the Role
As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge's homeless community.
Key Responsibilities
- To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables.
- Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence.
- Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs.
- Source safe accommodation, actively prevent homelessness through advocacy and signposting.
- To develop, promote partnerships with external agencies to help connect service users to essential services, promote Wintercomfort services to stakeholders through professional forums and meetings.
- Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour.
- To support the delivery of Wintercomfort's learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development.
- To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life.
- To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders.
- Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to Wintercomfort's service users.
- Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications.
One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people's lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.
If you choose to come and work with us, you will find that we offer:
Benefits
- You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
- A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
- Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role.
Closing date: Monday 18th May, 2026
Interviews will be taking place between the 26th - 29th May 2026
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role requires a Disclosure and Barring Service (DBS) check.
We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.
No agencies please.
Services Coordinator employer: Wintercomfort
Contact Detail:
Wintercomfort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Coordinator
✨Tip Number 1
Get to know the organisation! Research Wintercomfort and its mission. Understanding their values and services will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s a great way to get insider info!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your past experiences align with the responsibilities of a Services Coordinator. We want to see how you can make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Wintercomfort.
We think you need these skills to ace Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Services Coordinator. We want to see how you can contribute to our mission at Wintercomfort!
Showcase Your Passion: Let your enthusiasm for helping the homeless community shine through in your application. Share any relevant experiences or motivations that drive you to work in this field, as we value genuine passion.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Wintercomfort
✨Know the Mission
Before your interview, take some time to really understand Wintercomfort's mission and values. Familiarise yourself with their approach to supporting the homeless community in Cambridge. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in welfare services or similar roles. Prepare specific examples of how you've successfully managed caseloads, developed partnerships, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the challenges Wintercomfort faces in delivering services or how they measure success in their programmes. This demonstrates your critical thinking and commitment to contributing positively to the organisation.
✨Emphasise Teamwork and Communication
As a Services Coordinator, you'll need to work closely with various teams. Highlight your teamwork and communication skills by sharing examples of how you've collaborated with others to achieve common goals. This will reassure the interviewers that you're a good fit for their team-oriented environment.