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- Tasks: Coordinate daily welfare services and support homeless individuals in their recovery journey.
- Company: Wintercomfort, a leading charity dedicated to helping the homeless community in Cambridge.
- Benefits: Competitive salary, pension scheme, ongoing training, and supportive work environment.
- Other info: Join a passionate team committed to creating positive change for vulnerable individuals.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in customer support or social services, with strong communication and organisational skills.
The predicted salary is between 28000 - 28000 £ per year.
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: Permanent
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4
About Us
Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people.
About you and the Role
As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge's homeless community.
Key Responsibilities
- To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service, often coordinating the functioning of the services area to ensure all runs efficiently, as well as contributing to the development of new and ongoing activities timetables.
- Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence.
- Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users, including those with complex needs.
- Source safe accommodation, actively prevent homelessness through advocacy and signposting.
- To develop, promote partnerships with external agencies to help connect service users to essential services, promote Wintercomfort services to stakeholders through professional forums and meetings.
- Leading a daily team briefing with Services Manager overseeing the session providing a structured approach that balances operational updates, strategic oversight, raising concerns and discussing awareness of priorities, adhering to safeguarding procedures for vulnerable adults and managing challenging behaviour.
- To support the delivery of Wintercomfort's learning and development service providing opportunities for service users to access to employment, learning and cultural opportunities that help promote self development.
- To work in partnership with other organisations to deliver or to facilitate the delivery of services to meet the needs of service users for improved health and wellbeing, housing support, debt support and improved quality of life.
- To work with the Services Manager, CEO and other Managers to ensure that the delivery of the service meets funders requirements, achieves agreed outcomes and to assist with the timely delivery of monitoring reports for funders and stakeholders.
- Maintaining accurate records that are uploaded to Inform in a timely way, documenting the support service provided to Wintercomfort's service users.
- Ensure that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports to funders and supplying timely information to support funding applications.
One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people's lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.
Benefits
- You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
- A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs.
- Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
- Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role.
This role requires a Disclosure and Barring Service (DBS) check. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.
Service Coordinator / Customer Support (Permanent) in Cambridge employer: Wintercomfort
Contact Detail:
Wintercomfort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator / Customer Support (Permanent) in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wintercomfort. Understand their mission and values, especially how they support the homeless community. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and service coordination. Think about your past experiences and how they relate to the responsibilities of the role. We can help you with mock interviews if you need a bit of practice!
✨Tip Number 3
Show your passion! When discussing your motivation for applying, highlight your commitment to helping vulnerable people. Share any relevant experiences or volunteer work that demonstrates your dedication to making a positive impact in the community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Coordinator / Customer Support (Permanent) in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Services Coordinator. We want to see how you can contribute to our mission at Wintercomfort!
Showcase Your Passion: Let your enthusiasm for supporting vulnerable communities shine through in your application. We love candidates who are genuinely passionate about making a difference in the lives of those experiencing homelessness.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this important role.
How to prepare for a job interview at Wintercomfort
✨Know the Mission
Before your interview, take some time to understand Wintercomfort's mission and values. Familiarise yourself with their work in supporting the homeless community in Cambridge. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer support or service coordination. Think of specific examples where you've successfully managed complex needs or provided trauma-informed care. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how Wintercomfort measures success. This shows that you're engaged and serious about contributing to their mission.
✨Demonstrate Team Spirit
As a Services Coordinator, teamwork is crucial. Be prepared to discuss how you've collaborated with others in past roles. Highlight any experiences where you’ve led a team or worked alongside various stakeholders to achieve common goals.