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- Tasks: Coordinate essential services for the homeless community and support their journey to stability.
- Company: Wintercomfort, a leading charity dedicated to helping the homeless in Cambridge.
- Benefits: Competitive salary, pension scheme, ongoing training, and supportive work environment.
- Other info: Join a dynamic team committed to positive change and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in support services and a passion for helping vulnerable individuals.
The predicted salary is between 28000 - 28000 £ per year.
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: Permanent
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4
About Us
Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people.
About you and the Role
As the operational lead of the services area at Overstream House, the Services Coordinator ensures the seamless delivery of daily welfare services (inductions, showers, meals, laundry, activities) while providing proactive, trauma-informed caseload management to transition service users from crisis to stable housing. This role bridges immediate care with long-term strategic action, developing partnerships, signposting, improving service efficiency, and fostering positive, sustainable life changes for Cambridge's homeless community.
Key Responsibilities
- To work alongside the Services Manager to coordinate, maintain and further develop a service user led, trauma informed support and welfare service.
- Provide welfare and accommodation-based support to service users including those that have complex needs, to help them build independence.
- Conducting inductions and needs assessments, creating individualised support plans, liaising with project worker team and monitoring progress for service users.
- Source safe accommodation, actively prevent homelessness through advocacy and signposting.
- Develop and promote partnerships with external agencies to help connect service users to essential services.
- Lead a daily team briefing with Services Manager overseeing the session.
- Support the delivery of Wintercomfort's learning and development service providing opportunities for service users to access employment, learning and cultural opportunities.
- Work in partnership with other organisations to deliver or facilitate the delivery of services to meet the needs of service users.
- Ensure that the delivery of the service meets funders requirements and assist with the timely delivery of monitoring reports.
- Maintain accurate records that are uploaded to Inform in a timely way.
Benefits
- You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
- A supported work environment with a comprehensive induction and probation period.
- Ongoing training to support you in your role.
This role requires a Disclosure and Barring Service (DBS) check. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity.
Client Service Co-Ordinator - Hybrid (Permanent) in Cambridge employer: Wintercomfort
Contact Detail:
Wintercomfort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Co-Ordinator - Hybrid (Permanent) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, especially how they relate to supporting vulnerable communities. This will help you stand out as someone who truly cares about the work.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they align with the role of a Client Service Co-Ordinator. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Wintercomfort.
We think you need these skills to ace Client Service Co-Ordinator - Hybrid (Permanent) in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Co-Ordinator role. Highlight your relevant experience in welfare services and any skills that align with the job description. We want to see how you can make a difference!
Show Your Passion: Let your enthusiasm for helping the homeless community shine through in your application. Share any personal experiences or motivations that drive you to work in this field. We love seeing genuine passion for our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects how you might interact with our service users.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wintercomfort
✨Know the Mission
Before your interview, take some time to understand Wintercomfort's mission and values. Familiarise yourself with their work in supporting the homeless community in Cambridge. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Experience
Be ready to discuss your previous experience in client service or support roles. Highlight any relevant skills, especially those related to trauma-informed care and working with vulnerable populations. Use specific examples to demonstrate how you've made a positive impact in similar situations.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, the types of partnerships they have, or how they measure success in their services. Asking thoughtful questions shows that you're engaged and serious about the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to pay attention to the interviewer's questions and comments. This will help you respond more effectively and demonstrate your communication skills, which are crucial for a Client Service Co-Ordinator.