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- Tasks: Support individuals in securing and maintaining their homes while enhancing their financial wellbeing.
- Company: Join Wintercomfort, a leading charity dedicated to helping the homeless community in Cambridge.
- Benefits: Enjoy a competitive salary, pension scheme, and ongoing training opportunities.
- Other info: Be part of a supportive team with excellent career development prospects.
- Why this job: Make a real difference in people's lives by empowering them to overcome homelessness.
- Qualifications: Passion for social work and experience in support roles are essential.
The predicted salary is between 28000 - 28000 £ per year.
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 4.5-year fixed term (as this post is funded by the Lottery)
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4 or at other locations within Cambridge
About Us
Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. Statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street.
About you and the Role
As a member of Wintercomfort’s Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomfort’s specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and fostering financial inclusion.
Key Responsibilities
- To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues.
- To work in a flexible manner within Wintercomfort and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls.
- To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs.
- To take the lead on all housing related referrals for Service Users.
- To ensure all suitable Service Users are registered and supported on Homelink.
- To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability – including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life.
- To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support.
- To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence.
- To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, appliances, basic furniture and home furnishings.
- To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems.
- To ensure that accurate records are kept, documenting the support services provided to Wintercomfort’s service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team.
One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it’s our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.
If you choose to come and work with us, you will find that we offer:
- Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision.
- A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these.
- Training- We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role.
Closing date: Monday 11th May, 2026
Interviews will be taking place between the 19th – 22nd May 2026
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), parental status, race, ethnic or origin, colour, disability (including HIV status), sexual orientation, religion, or socio-economic factors.
No agencies please.
Tenancy Support & Financial Wellbeing Project Worker in Wolverhampton employer: Wintercomfort For The Homeless
Contact Detail:
Wintercomfort For The Homeless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support & Financial Wellbeing Project Worker in Wolverhampton
✨Tip Number 1
Get to know the organisation! Research Wintercomfort and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've helped others, managed finances, or dealt with challenging situations. This will demonstrate your skills and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wintercomfort.
We think you need these skills to ace Tenancy Support & Financial Wellbeing Project Worker in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Support & Financial Wellbeing Project Worker. We want to see how you can contribute to our mission at Wintercomfort!
Showcase Relevant Experience: When detailing your past roles, focus on experiences that relate to supporting vulnerable individuals or working in housing services. We love seeing real-life examples of how you've made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the kind of support we provide to our service users.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wintercomfort For The Homeless
✨Know Your Stuff
Before the interview, make sure you understand Wintercomfort's mission and the specific challenges faced by the homeless community in Cambridge. Familiarise yourself with the role of a Tenancy Support & Financial Wellbeing Project Worker and think about how your skills can directly contribute to helping service users.
✨Show Empathy and Understanding
This role is all about supporting vulnerable individuals. During the interview, share examples from your past experiences where you've demonstrated empathy and provided support to those in need. This will show that you have the right mindset for the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if Wintercomfort is the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to tenancy support and financial wellbeing. Think through potential scenarios, such as dealing with a difficult tenant or managing a crisis, and prepare your responses to demonstrate your problem-solving skills.