IT & Infrastructure Support in Wolverhampton

This range is provided by Wintech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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About the Opportunity

Wintech is looking for an experienced, hands‑on IT Support Technician to join our small IT team and support our building engineering consultancy operations. You\’ll be the escalation point for complex technical issues, help maintain our hybrid infrastructure (on‑prem and Azure/M365), and strengthen the team through documentation and knowledge sharing. This role requires strong Windows, networking, communication, and security skills. You\’ll report to the Head of IT and balance day‑to‑day operational support with longer‑term platform improvements.

Key Responsibilities and Accountabilities

• Act as escalation point for L2/L3 incidents; resolve issues and liaise with vendors/MSPs as required.
• Support administration of Azure & SharePoint environments alongside the Head of IT and internal developer.
• Diagnose, maintain, and optimise on‑prem and cloud infrastructure (networking, servers, virtualisation, backups, DR).
• Support security tasks aligned with Cyber Essentials; help with vulnerability remediation and hardening.
• Create and maintain runbooks, KB articles and system documentation.
• Support creation and maintenance of automation/scripts (PowerShell, Bash or similar).
• Share knowledge with colleagues; help run occasional training sessions and handovers.
• Provide occasional hands‑on site support for hardware incidents and planned works.

Qualifications and Experience

• 3+ years’ experience in a Tier 2/3 support role or equivalent MSP background
• Networking fundamentals (routing, switching, VLANs, firewall basics, VPN)
• Virtualisation experience (VMware/Hyper‑V/Proxmox – practical, not necessarily architect level)
• Solid troubleshooting, prioritisation, and customer‑facing communication
• Basic scripting/automation (PowerShell or similar) – enough to automate simple tasks
• Familiarity with cyber security best practice; exposure to working under Cyber Essentials controls
• Willingness to travel to other sites occasionally within the UK and do hands‑on work
• Admin experience with SharePoint (desirable)

Applying for this role

This advert may close early if we receive a sufficient number of applications, so please apply as soon as possible if you are interested

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion and belief, and marriage and civil partnerships.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology and Consulting

Industries: IT Services and IT Consulting, Engineering Services, and Construction

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