At a Glance
- Tasks: Lead UK operations, manage teams, and drive customer satisfaction in a fast-paced environment.
- Company: Wint, an innovative company transforming water management with AI technology.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a multicultural team and thrive in a rapidly evolving industry.
- Why this job: Make a real impact in sustainability while building a dynamic team from the ground up.
- Qualifications: 5+ years in operations or project management, strong leadership, and problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
Wint is transforming how buildings manage water. Our AI-powered platform monitors, detects and automatically stops leaks across commercial, industrial and residential facilities worldwide - preventing damage, cutting waste and driving sustainability. We're a fast-growing, mission-driven company and we're looking for people who want to make a real impact.
This is a newly created, senior leadership role - and a pivotal one. As UK Operations Manager, you will be the single point of accountability for every customer-facing operational aspect in the UK & EMEA region. You'll independently build and lead a regional team - spanning PM/Deployment & Logistics and IT Local & Admin - interface closely with the Customer Support organization, own the full customer journey from project commissioning through to ongoing support, and replace the current centralized model with a truly local, empowered operation. You'll report directly to the VP Operations in Israel HQ, with a dotted-line to the Regional VP. This is a role for someone who thrives with ownership, isn't afraid of ambiguity, and wants to build something from the ground up.
Who we’re looking for:
- High ownership mentality - takes problems to resolution without waiting to be asked
- Comfortably operating independently while respecting central policy and reporting lines
- Customer-first mindset with a bias for action
- Thrives in the ambiguity of a company in transition - sees it as an opportunity, not a blocker
- Thrives in a multicultural, international team environment
Key Responsibilities:
- Own Regional Operations End-to-End
- Regional operational P&L & ARR responsibility, including ownership of regional revenue recognition
- Act as the right hand of the Regional VP Sales on all customer-facing operational matters
- Make local decisions on equipment, logistics and support — with full operational independence within the HQ governance framework
- Build, hire and manage a regional team covering PM/Deployment & Logistics and IT Local & Admin
- Serve as the single point of accountability for all operational matters across UK and EMEA.
- Interface with Customer Support
- Work closely with the regional Customer Support team on T2 remote support and field service delivery, including coordination of local contractors and partners
- Hold regional accountability for service levels (MTTR, NPS, first-time fix rate) - working with the Support Manager to ensure KPIs are consistently met
- Act as the regional escalation bridge - routing complex issues to the HQ Support Manager in line with agreed protocols and the global Knowledge Base
- Align field service priorities with the HQ Support team to ensure the right resources reach the right customers at the right time
- Drive Project Delivery & Logistics
- Own regional revenue recognition - ensure projects are commissioned, signed off and billing milestones are met on time
- Lead the regional PM/Deployment function - responsible for commissioning timelines, warehouse management and spare parts
- Coordinate directly with Israel's central production team to manage shipments and site readiness with full regional autonomy
- End the cycle of pre-commission cost overruns by ensuring projects reach go-live on time and within budget
- Govern & Build Processes
- Operate within the policy and process framework set by VP Operations and the HQ Support Manager
- Contribute to process development bottom-up - identifying gaps and feeding improvements back to HQ
- Maintain professional dotted-line alignment with each HQ function counterpart
- Manage IT & Administration
- Oversee local IT operations, system access and day-to-day admin for the region
- Enforce HQ IT policy and security standards at regional level
- Act as the regional point of contact for HR, compliance and facilities matters
Required Skills and Experience:
- 5+ years in operations, project management or technical services - ideally in a B2B hardware, IoT or field-service-intensive environment
- Proven experience managing multi-functional teams across geographically distributed territories
- Background in field service operations, logistics or project commissioning
- Track record of building or scaling regional functions from the ground up
- Strong leadership - able to hire, develop and motivate a team in a fast-moving environment
- Excellent cross-functional communication - comfortable with HQ, sales, engineering and customers simultaneously
- Commercially minded - understands the P&L impact of operational decisions
- Structured problem-solver - able to define processes in ambiguous, high-growth environments
- Fluent English. Additional European languages are a plus
Reporting To: VP of Operations
Location: London-Hybrid
UK Operations Manager employer: WINT
Wint is an exceptional employer, offering a dynamic and mission-driven work environment where employees can make a significant impact on sustainability through innovative water management solutions. With a strong focus on employee growth, Wint provides opportunities for leadership development and the chance to build and lead teams in a multicultural setting. The hybrid work model in London allows for flexibility while fostering collaboration and creativity, making it an attractive place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land UK Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Wint is all about sustainability and innovation. Tailor your answers to show how you align with their goals and can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on showcasing your leadership skills and problem-solving abilities, as these are key for the UK Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission-driven team at Wint. Let’s make an impact together!
We think you need these skills to ace UK Operations Manager
Some tips for your application 🫡
Show Your Ownership Mentality:When writing your application, make sure to highlight instances where you've taken the initiative to solve problems independently. We love candidates who can demonstrate a high ownership mentality and aren't afraid to tackle challenges head-on.
Emphasise Your Customer-First Mindset:In your written application, share examples of how you've prioritised customer needs in previous roles. A customer-first mindset is crucial for us, so let us know how you've gone above and beyond to ensure satisfaction.
Be Clear About Your Experience:Make sure to clearly outline your relevant experience in operations, project management, or technical services. We want to see how your background aligns with the role, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our mission-driven team!
How to prepare for a job interview at WINT
✨Know the Company Inside Out
Before your interview, dive deep into Wint's mission and values. Understand how their AI-powered platform works and the impact it has on water management. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a UK Operations Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past where you've built or scaled teams, managed projects, or resolved complex issues. Highlight your ability to thrive in ambiguity and how you've turned challenges into opportunities.
✨Emphasise Customer-Centric Mindset
Wint is looking for someone with a customer-first approach. Be ready to discuss how you've prioritised customer needs in previous roles. Share specific instances where your actions led to improved customer satisfaction or operational efficiency, showcasing your bias for action.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle operational challenges, manage logistics, or improve service levels. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
