At a Glance
- Tasks: Support our fundraising team by managing enquiries and ensuring excellent supporter experiences.
- Company: Winston's Wish is a pioneering charity transforming bereavement support through digital innovation.
- Benefits: Enjoy flexible working options, a supportive team culture, and opportunities for personal growth.
- Other info: Join us on MS Teams for interviews and be part of a passionate team dedicated to supporting others.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Strong admin skills, customer service experience, and proficiency in Microsoft Office are essential.
The predicted salary is between 28800 - 43200 £ per year.
Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. We have an exciting opportunity to join our ambitious Income Generation Team as our Fundraising Assistant. This role plays a vital part in helping Winston’s Wish turn up the dial across our Fundraising. Our supporters are hugely important to us. You will act as a first port-of-call for all incoming enquiries, knowing when and how to respond or when to escalate. You will be a cornerstone for the whole of our fundraising team providing dedicated support and assistance to the whole team. You will be a talented admin professional with outstanding customer service skills who is passionate about making a real difference.
Main Responsibilities
- To ensure that we provide an excellent supporter experience to all our supporters.
- Ensure that supporters have all the materials that they need to fundraise for us in time for their activity either as identified by you or as requested by colleagues in the fundraising team.
- Chase expected fundraising income where necessary.
- Manage our stock of supporter materials to reorder equipment and resources as needed.
- Act as a ‘front of house’ for our fundraising team, managing all incoming enquiries, knowing when and how to respond or when to escalate.
- You will identify supporters who could provide compelling content which could be used by the wider Fundraising and Marketing teams to inspire further support including suggesting key individuals who could feature in online and offline publications.
- Diligently maintain records of all interactions with supporters on Salesforce.
- Ensure all activities comply with appropriate legal, regulatory and fundraising good practice and with Winston’s Wish policies and standards.
- Ensure all donations are thanked and acknowledged in a professional and timely manner via relevant channels and by appropriate staff.
All Staff
- Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
- Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
- Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the quarterly review process and participate in training agreed with your line manager.
- Recognise and champion the lived experience of children and young people with bereavement within your work.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
Person Specification
- Essential
- Admin Knowledge of a RM database system.
- Proficient in the use of all Microsoft Office applications.
- Excellent customer service skills and a commitment to excellence in supporter relationship management.
- Great interpersonal skills; strong team working skills, able to work collaboratively with colleagues.
- Excellent written and verbal communication skills.
- Excellent time management skills including managing multiple tasks simultaneously and work to deadlines.
- Desirable
- Understanding of childhood bereavement.
- Experience in a similar fundraising environment.
- Experience of using Salesforce CRM.
Recruitment Timetable
- Application deadline: Friday 4th July 2025
- Interview date: Friday 11th July 2025
- Interview location: MS Teams
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Fundraising Assistant in Gloucester employer: Winstons Wish
Winston's Wish is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where every team member can thrive. As a Fundraising Assistant, you will play a crucial role in our mission to support bereaved children, with opportunities for professional growth and development within a passionate team. Our commitment to digital transformation and innovative fundraising strategies ensures that your contributions will make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Assistant in Gloucester
✨Tip Number 1
Familiarise yourself with Winston's Wish and their mission. Understanding their values and the impact of childhood bereavement will help you connect with the team and demonstrate your passion for their cause during any discussions.
✨Tip Number 2
Brush up on your Salesforce skills, as maintaining records of interactions is crucial for this role. If you have experience with similar CRM systems, be ready to discuss how those skills can transfer to Salesforce.
✨Tip Number 3
Prepare examples of your excellent customer service skills. Think of specific instances where you've gone above and beyond to support clients or colleagues, as this will showcase your ability to provide an outstanding supporter experience.
✨Tip Number 4
Network with current or former employees of Winston's Wish if possible. They can provide insights into the team dynamics and expectations, which can give you an edge in understanding what they value in a Fundraising Assistant.
We think you need these skills to ace Fundraising Assistant in Gloucester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Fundraising Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for fundraising and your commitment to supporting bereaved children and families. Use specific examples from your past experiences to demonstrate your customer service skills and administrative capabilities.
Highlight Relevant Experience:In your CV, emphasise any previous roles or volunteer work related to fundraising, customer service, or administration. Mention your familiarity with CRM systems like Salesforce and your proficiency in Microsoft Office applications.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Winstons Wish
✨Know the Organisation
Before your interview, take some time to research Winston's Wish. Understand their mission, values, and the impact they have in the bereavement sector. This will help you align your answers with their goals and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Fundraising Assistant, excellent customer service is key. Prepare examples from your past experiences where you've successfully managed enquiries or supported clients. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Familiarise Yourself with Salesforce
Since maintaining records on Salesforce is part of the job, brush up on your knowledge of this CRM system. If you have experience using it, be ready to discuss how you've used it effectively in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think about how you would manage multiple requests from supporters while ensuring timely responses and maintaining high standards of service.
