At a Glance
- Tasks: Lead and supervise the IT Service Desk, ensuring top-notch support and service delivery.
- Company: Winston Taylor, a transatlantic law firm committed to inclusivity and innovation.
- Benefits: Gain hands-on experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Join a diverse team and shape your career in a fast-paced legal environment.
- Why this job: Make a real impact in a dynamic role during a period of exciting growth.
- Qualifications: Proven supervisory experience in IT support and strong leadership capabilities.
The predicted salary is between 33750 - 41250 £ per year.
This job is with Winston Taylor, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
About us
At Winston Taylor, we set the standard, together.
Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.
You'll work with leading clients.
Disruptors.
Fast-growth companies.
And help them to stay one step ahead of the moment and make critical decisions that shape their future.
We're present in the U.
S., U.
K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.
You'll be trusted with real responsibility from the outset and build experience through hands-on work.
We take your progression personally.
We provide the platform.
You shape the work around your goals and aspirations.
Step into the moments that matter. Join Winston Taylor.
Position summary
Do you have proven supervisory experience in IT support, alongside strong leadership capabilities and a commitment to operational excellence?
As Service Desk Supervisor at Winston Taylor on a 6-month fixed-term contract, you will oversee daily service desk operations during a transformative period of growth.
You will lead and coach Service Desk Analysts, providing direction and motivation throughout.
The role requires acting as an escalation point for complex enquiries.
You will proactively identify issues and resolve them before they affect users.
Monitoring performance against established KPIs and SLAs forms an essential part of the remit.
The position involves enforcing robust ticket management processes, as well as maintaining high customer service standards.
You will also ensure joiner, mover and leaver activities are handled efficiently.
Effective communication skills are critical in this environment.
A track record of process improvement within technical support settings is considered essential.
- Position responsibilities
- Service Desk Operations
- Oversee the daily operation of the I. T. Service Desk.
- Ensure incidents, requests, and escalations are handled within agreed SLAs.
- Team Leadership & Managemen t
- Provide day-to-day supervision and leadership for Service Desk Analysts.
- Conduct regular 1-2-1 meetings.
- KPI & Service Performance Managemen t
• Monitor and report on Service Desk KPIs, including
- SLA Achievement
- Joiners, Movers & Leavers
- Ensure all new starters requests are completed accurately and within agreed timescales.
- Coordinate system access, hardware provisioning, and onboarding activities.
- Continuous Service Improvement
- Identify opportunities to improve support processes and customer experience.
- Maintain and develop Service Desk procedures and knowledge base content.
Experience, skills, and qualifications
- Previous experience supervising an IT Service Desk
- Strong understanding of I. T. Service Management (ITSM) principles
- Experience working with SLA and KPI-driven environment
- Proven ability to lead, coach, and motivate technical support teams.
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Service Desk Supervisor employer: Winston Taylor
Winston Taylor is an exceptional employer that champions inclusivity and offers a dynamic work environment where your contributions truly matter. With a strong focus on employee growth, you will have the opportunity to take on real responsibilities from day one, working alongside industry leaders in a collaborative atmosphere that encourages innovation and strategic thinking. Located across multiple regions, including the U.S. and U.K., Winston Taylor provides a unique platform for professional development while making a tangible impact in the business world.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Supervisor
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Winston Taylor that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk Supervisor
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Winston Taylor, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Winston Taylor can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Winston Taylor will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Winston Taylor
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Winston Taylor. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Winston Taylor.
