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- Tasks: Lead our workshop team, ensuring top-notch bike servicing and repairs.
- Company: Join Winstanleys Bikes, a leading online cycling retailer with a stellar reputation.
- Benefits: Enjoy employee discounts, on-site parking, and a competitive salary.
- Why this job: Make a real impact in the cycling industry while developing your leadership skills.
- Qualifications: Must be a qualified cycle mechanic with strong leadership and organisational skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 24000 - 28000 £ per year.
Winstanleys Bikes is one of the UK's leading online cycling retailers, supplying bikes, parts and accessories to cyclists nationwide. Our workshop is at the heart of our business, playing a vital role in delivering quality, safety, and customer satisfaction across both our online orders and in-store services.
We are looking for an experienced and qualified Workshop Manager to lead our busy workshop team. This is a hands-on leadership role within both an online and retail environment, requiring strong technical ability, excellent organisational skills, and a passion for delivering outstanding service.
About the RoleAs Workshop Manager, you will oversee the daily running of our workshop, ensuring the highest standards across servicing, repairs, online order builds, and in-store customer support. You will lead by example, maintaining quality, efficiency, and professionalism at all times.
Key Responsibilities- Carrying out bike servicing, repairs, diagnostics, and warranty work to a high professional standard.
- Completing PDI (Pre-Delivery Inspection) builds for bikes ordered online, ensuring every bike leaves fully checked, safe, and built to the highest standard.
- Managing workshop workflow to meet turnaround targets for both online and in-store customers.
- Leading, training, and motivating workshop staff to maximise daily productivity and performance.
- Conducting staff reviews and supporting ongoing development and training.
- Maintaining accurate service records and warranty documentation.
- Ensuring high-quality control standards on every bike before handover or dispatch.
- Keeping the workshop clean, organised, safe, and well-maintained at all times.
- Monitoring tools, equipment, and consumables, ensuring proper maintenance and stock control.
- Supporting the retail shop floor when required, including speaking with and serving customers.
- Advising customers on repairs, servicing needs, and upgrades in a clear and professional manner.
- Carrying out bike builds for customers and occasional on-the-spot servicing where possible.
- Continuously reviewing and improving workshop systems and efficiency.
- Qualified and experienced cycle mechanic (industry-recognised qualifications preferred).
- Strong knowledge across road, MTB, commuter, and e-bikes.
- Previous workshop supervisory or management experience.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent organisational and time management skills.
- High attention to detail and commitment to quality standards.
- Confident communicating with customers both in person and over the phone.
- Ability to work efficiently in a fast-paced retail and e-commerce environment.
- A proactive, positive, and solutions-focused approach.
£30,000 – £35,000 per annum (dependent on experience).
If you have the experience, leadership skills, and drive to take our workshop to the next level, we would love to hear from you.
Job Type: Full-timePay: £28,000.00-£35,000.00 per year
Benefits: Employee discount, On-site parking
Work Location: In person
Workshop Manager employer: Winstanleys Bikes
Contact Detail:
Winstanleys Bikes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager
✨Tip Number 1
Get to know the company inside out! Research Winstanleys Bikes, their values, and what makes their workshop tick. This way, when you chat with them, you can show off your knowledge and passion for cycling, which will definitely impress.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at cycling events. They might give you the inside scoop on what it’s really like to work there and even put in a good word for you.
✨Tip Number 3
Prepare for the interview by practising common questions related to workshop management and customer service. Think about specific examples from your past experience that highlight your leadership skills and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Winstanleys Bikes.
We think you need these skills to ace Workshop Manager
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and the cycling community. We want to see that you’re not just qualified, but genuinely excited about the role.
Highlight Relevant Experience: Make sure to detail your previous workshop management experience and any specific skills that relate to bike servicing and repairs. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your technical abilities and leadership skills!
Tailor Your Application: Take a moment to customise your application for Winstanleys Bikes. Mention how your values align with ours and why you’re a great fit for our team. This shows us that you’ve done your homework and are genuinely interested in joining our workshop.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Winstanleys Bikes
✨Know Your Stuff
Make sure you brush up on your technical knowledge about bike servicing, repairs, and PDI builds. Be ready to discuss specific examples from your past experience that showcase your skills and how you've maintained high standards in a workshop environment.
✨Show Your Leadership Skills
As a Workshop Manager, you'll need to lead a team effectively. Prepare to share your approach to motivating and training staff. Think of instances where you've successfully improved team performance or resolved conflicts, as this will demonstrate your leadership capabilities.
✨Customer Service is Key
Winstanleys Bikes values customer satisfaction, so be prepared to talk about how you've handled customer interactions in the past. Share examples of how you've advised customers on repairs or upgrades, and how you ensured they left happy with the service provided.
✨Organisational Skills Matter
The role requires excellent organisational abilities, so think about how you've managed workflow in previous positions. Be ready to discuss how you prioritise tasks, maintain service records, and ensure the workshop runs smoothly while meeting turnaround targets.
