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- Tasks: Lead our workshop team, ensuring top-notch bike servicing and repairs.
- Company: Join Winstanleys Bikes, a leading online cycling retailer with a stellar reputation.
- Benefits: Enjoy employee discounts, on-site parking, and a competitive salary.
- Why this job: Make a real impact in the cycling industry while developing your leadership skills.
- Qualifications: Must be a qualified cycle mechanic with strong leadership and organisational skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 24000 - 28000 £ per year.
Winstanleys Bikes is one of the UK's leading online cycling retailers, supplying bikes, parts and accessories to cyclists nationwide. Our workshop is at the heart of our business, playing a vital role in delivering quality, safety, and customer satisfaction across both our online orders and in-store services.
We are looking for an experienced and qualified Workshop Manager to lead our busy workshop team. This is a hands-on leadership role within both an online and retail environment, requiring strong technical ability, excellent organisational skills, and a passion for delivering outstanding service.
About the RoleAs Workshop Manager, you will oversee the daily running of our workshop, ensuring the highest standards across servicing, repairs, online order builds, and in-store customer support. You will lead by example, maintaining quality, efficiency, and professionalism at all times.
Key Responsibilities- Carrying out bike servicing, repairs, diagnostics, and warranty work to a high professional standard.
- Completing PDI (Pre-Delivery Inspection) builds for bikes ordered online, ensuring every bike leaves fully checked, safe, and built to the highest standard.
- Managing workshop workflow to meet turnaround targets for both online and in-store customers.
- Leading, training, and motivating workshop staff to maximise daily productivity and performance.
- Conducting staff reviews and supporting ongoing development and training.
- Maintaining accurate service records and warranty documentation.
- Ensuring high-quality control standards on every bike before handover or dispatch.
- Keeping the workshop clean, organised, safe, and well-maintained at all times.
- Monitoring tools, equipment, and consumables, ensuring proper maintenance and stock control.
- Supporting the retail shop floor when required, including speaking with and serving customers.
- Advising customers on repairs, servicing needs, and upgrades in a clear and professional manner.
- Carrying out bike builds for customers and occasional on-the-spot servicing where possible.
- Continuously reviewing and improving workshop systems and efficiency.
- Qualified and experienced cycle mechanic (industry-recognised qualifications preferred).
- Strong knowledge across road, MTB, commuter, and e-bikes.
- Previous workshop supervisory or management experience.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent organisational and time management skills.
- High attention to detail and commitment to quality standards.
- Confident communicating with customers both in person and over the phone.
- Ability to work efficiently in a fast-paced retail and e-commerce environment.
- A proactive, positive, and solutions-focused approach.
£30,000 – £35,000 per annum (dependent on experience).
If you have the experience, leadership skills, and drive to take our workshop to the next level, we would love to hear from you.
Job Type: Full-timePay: £28,000.00-£35,000.00 per year
Benefits: Employee discount, On-site parking
Work Location: In person
Workshop Manager in Luton employer: Winstanleys Bikes
Contact Detail:
Winstanleys Bikes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager in Luton
✨Tip Number 1
Get to know the company inside out! Research Winstanleys Bikes, their values, and what makes their workshop tick. This way, when you chat with them, you can show off your knowledge and passion for cycling, which will definitely impress them.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at cycling events. They might give you the inside scoop on what it’s really like to work there and even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to workshop management and customer service. Think about specific examples from your past experience that highlight your leadership skills and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Winstanleys Bikes.
We think you need these skills to ace Workshop Manager in Luton
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! Share your experiences and what makes you excited about working in the cycling industry. We want to see that you're not just qualified, but genuinely passionate about bikes.
Highlight Your Leadership Skills: As a Workshop Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and any training or development initiatives you've implemented. We’re looking for someone who can inspire others!
Be Detail-Oriented: Attention to detail is key in our workshop. In your application, mention specific examples of how you've maintained high standards in previous roles. Whether it’s quality control or managing workflow, we want to know how you ensure everything runs smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team at Winstanleys Bikes!
How to prepare for a job interview at Winstanleys Bikes
✨Know Your Stuff
Make sure you brush up on your technical knowledge about bikes, especially the types mentioned in the job description like road, MTB, commuter, and e-bikes. Be ready to discuss specific servicing techniques or common repairs you've handled in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a workshop environment. Think about times when you motivated staff, improved workflow, or handled challenges. This will demonstrate your ability to lead and develop a team effectively.
✨Customer Service is Key
Since customer satisfaction is crucial for Winstanleys Bikes, be ready to share experiences where you provided outstanding service. Highlight how you communicated with customers, advised them on repairs, and ensured their needs were met.
✨Be Organised and Detail-Oriented
The role requires excellent organisational skills and attention to detail. Prepare to discuss how you maintain service records, manage workflow, and ensure quality control in your previous roles. This will show that you can keep the workshop running smoothly.
