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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a luxurious experience.
- Company: Winstanley House, a stunning 5* Georgian Manor in Leicester.
- Benefits: Competitive salary, employee discounts, free parking, and company events.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality, strong communication skills, and a friendly personality.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 19920 - 28800 £ per year.
Overview
Job information Guest Relations from the Company Winstanley House, this latest Guest Relations job vacancy is located in Leicester LE, United Kingdom. This opening is open to job seekers who have the latest education / graduate GCSE. Job vacancies in this Hospitality field have been opened and published up to the specified time.
Job Responsibilities
Hotel Guest Relations/Reception
Experience in the hotel or tourism industry is required.
Winstanley House is based within a Grade II listed Georgian Manor, restored to a 5* standard, offering hotel bedrooms, suites, a restaurant, conference and banqueting rooms catering for weddings and events throughout the year.
Our focus is on looking after our guests on their journey with our Hotel and Brand. Duties involve answering and transferring calls, creating reservations for our hotel bedrooms and restaurant, welcoming all arrivals to the hotel and ensuring their time with us meets the highest standards that are expected in a luxury venue.
You will also be working alongside our Events team, ensuring that every bride and groom, Conference organiser and delegate, festive party attendee and all other kinds of guests have the perfect time whilst with us.
Duties
Smart and articulate you would be the kind of person that goes out of their way to make all guests feel like they are royalty.
You need to have strong administration skills, excellent written skills for responding to email, an outgoing and friendly personality, as well as a great telephone manner.
Problem solving forms a great part of the Guest Relations role. As we are the hub of the hotel, you will need to be adaptable and ready to turn your hand to anything. If we can fix an issue instantly, we will.
This is definitely not a 9-5 job so you will be expected to work early mornings and late in the evenings (10pm)
If you have previous Guest Relations, Reception, or Front of House experience we would love to hear from you.
Qualifications
- An organised and focused personality
- Professional
- Well presented and excels at customer service.
- Can demonstrate excellent knowledge of the industry and the Sales function
- Has experience in a similar role in the hospitality industry.
Job Details
Job Types: Full-time, Permanent
Pay: From £24,960.00 per year
Benefits
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: WHGR08/22
Keywords: Leicester jobs
Closed Date : 2025-11-02
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Guest Relations employer: Winstanley house
Contact Detail:
Winstanley house Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings at places like Winstanley House or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common guest relations questions your way. The more comfortable you are, the better you'll shine when it comes to showing off your personality and problem-solving skills.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to chat with potential employers, let them know why you love making guests feel special. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to spot your talent among the crowd.
We think you need these skills to ace Guest Relations
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Guest Relations role and how you can make our guests feel like royalty.
Tailor Your Experience: Make sure to highlight any relevant experience in the hotel or tourism industry. We’re looking for candidates who can demonstrate their skills in customer service and problem-solving, so be specific about your past roles and achievements.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear and concise language, and double-check for any spelling or grammar mistakes. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Winstanley house
✨Know the Company Inside Out
Before your interview, take some time to research Winstanley House. Understand their values, the services they offer, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Relations candidate, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your problem-solving skills and your commitment to making guests feel valued.
✨Practice Your Communication Style
Since you'll be interacting with guests and colleagues regularly, it's important to convey warmth and professionalism. Practice speaking clearly and confidently, and consider role-playing common scenarios you might encounter in the role. This will help you feel more at ease during the actual interview.
✨Dress to Impress
First impressions matter, especially in the hospitality sector. Make sure to dress smartly and present yourself well for the interview. A polished appearance reflects your understanding of the luxury standards expected at Winstanley House and shows that you take the opportunity seriously.