Health Care Assistant

An exciting opportunity has arisen at our award-winning practice. We are seeking a motivated and compassionate Healthcare Assistant to join our friendly and fast-growing team. You will work as part of a multidisciplinary team within the surgery, supporting the delivery of high-quality clinical and administrative services. Additional training will be provided where required to support your development and scope of practice. We are looking for a friendly, professional individual who is committed to delivering excellent patient care and consistently going the extra mile for our patients.

Main duties of the job

• To support the practice nursing and administrative teams in delivering clinical and non-clinical services to the registered patient population, working as part of a multidisciplinary team.
• The Healthcare Assistant will assist in the delivery of treatment, preventative care, health promotion, and patient education within their scope of practice.
• The role will also involve supporting the administrative team as required to ensure the smooth running of the practice.

About us

Winshill Medical Centre is a small, welcoming practice committed to delivering high-quality, patient-centred healthcare. We are proud to be inclusive, engaging, and focused on providing the best possible care for our patients. Located in Winshill village, Burton upon Trent, the practice benefits from excellent road and rail links across the Midlands and beyond. We provide a range of services including physiotherapy, AAA screening, and midwifery services. We are also a training and research practice, supporting ongoing professional development and learning. We care for a patient population of over 5,600 and have a strong focus on quality, reflected in our high patient satisfaction rates, strong QOF performance, and Good CQC rating. Our multidisciplinary team includes GP Partners, a Salaried GP, Clinical Pharmacists, Nurses, Healthcare Assistants, GP Assistants, Care Coordinators, and Social Prescribers, supported by a well‐organised reception and administrative team. We use modern clinical systems including EMIS Web, AccuRx, and Docman 10 to support efficient and effective patient care.

Job responsibilities

• Support the practice nurse with health promotion programmes.
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately.
• Undertake wound care, dressings and other clinical tasks as required.
• Support the practice nurse with the management of chronic disease clinics.
• Carry out BMI checks as directed.
• Act as a chaperone as required.
• Carry out ECGs as requested.
• Ensure specimens are recorded and ready for onward transportation.
• Provide support during minor operations as required.
• Ensure all clinical rooms are adequately stocked and prepared for each session.
• Ensure fridges are cleaned routinely in accordance with extant guidance.
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy.
• Deliver opportunistic health promotion where appropriate.

Secondary responsibilities

• Participate in practice audit as directed by the audit lead.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the organisation.
• Complete opening and closing procedures in accordance with the duty rota.

Qualifications

• Healthcare qualification (Level 3 or Level 4) or working towards an equivalent qualification.
• Phlebotomy certification or relevant training in venepuncture.
• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Competence in performing ECGs.
• Ability to carry out clinical observations, including height, weight, blood pressure, and pulse.
• Knowledge and ability to act as a chaperone in line with practice policy.
• Ability to record accurate and timely clinical notes.
• Excellent communication skills, both written and verbal.
• Strong IT skills, including use of clinical systems.
• Clear, polite, and professional telephone manner.
• Experience administering vaccinations, including seasonal influenza (flu) and vitamin B12 injections.
• Completion of the Care Certificate (HCA), in line with GP Mythbuster No. 57 HCAs in General Practice.
• Vaccination certification or immunisation training (including relevant updates).
• Experience of working in a primary care (GP practice) environment.
• Experience in wound care, including dressing changes and removal of sutures and staples.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.