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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Dynamic company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Join us to make a real difference in customer satisfaction every day.
- Qualifications: 1 year of customer service experience and excellent communication skills.
Part Time Customer Service Advisor
Monday – Friday – 9AM-3PM
£18,975
Wigan
Permanent
The Role
You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
- Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible
- Be a source of support for all customers and strive to deliver solutions to customer issues
- Answer calls and emails promptly and in a professional and courteous manner at all times.
- Follow the department escalation process for the escalation of calls and emails.
- Work to Key Performance Indicators set to ensure personal, team and department targets are met
- Complete paperwork relating to all communications promptly and accurately
The Candidate
- Minimum 1 years’ experience in telephony or customer service experience
- Outstanding telephone manner.
- Well-developed written communication skills
- Excellent interpersonal skills
- Ability to remain calm under pressure
- Ability to work as part of a team and on own initiative.
- Attention to detail and accuracy.
- Excellent administration skills
- Knowledge of word and excel, email and general computer systems
Customer Service Advisor (Part Time) in Wigan employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time) in Wigan
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with customers over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with handling different types of customer queries.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you would handle difficult situations or complaints. We want you to shine by demonstrating your problem-solving skills and calmness under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our LinkedIn for updates and tips on landing that perfect job!
We think you need these skills to ace Customer Service Advisor (Part Time) in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers via phone and email, make sure your written application reflects your outstanding communication skills. Use clear and concise language, and don’t forget to showcase your friendly tone!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Highlight your relevant experience in customer service and how you’ve successfully resolved customer queries in the past.
Be Professional Yet Approachable: While we want to see your professional side, it’s also important to come across as approachable. Use a warm and friendly tone in your writing to show that you’re someone who can connect with customers easily.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Basics
Brush up on the key principles of customer service before your interview. Understand what it means to provide a first-class experience and be ready to share examples from your past experiences where you’ve successfully resolved customer issues.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice your telephone and written communication skills. You might want to do mock interviews with friends or family, focusing on maintaining a professional tone and clarity in your responses.
✨Familiarise Yourself with the Company
Do some research on the company’s values and customer service standards. Being able to discuss how your personal values align with theirs can really impress the interviewers and show that you’re genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or complaints, as this will demonstrate your problem-solving skills and ability to remain calm under pressure.