At a Glance
- Tasks: Engage customers, drive sales, and deliver top-notch service in a vibrant retail environment.
- Company: Join a well-established retail business in Wigan with a supportive team.
- Benefits: Competitive salary plus commission, with growth opportunities after probation.
- Other info: Dynamic team culture focused on collaboration and achieving targets.
- Why this job: Make an impact by helping customers find the perfect products while earning great rewards.
- Qualifications: Retail or customer-facing experience, strong communication skills, and a passion for sales.
The predicted salary is between 26437 - 26437 £ per year.
We are recruiting for a Sales Advisor to join a well-established retail business based in Wigan. This is a customer-facing role within a fast-paced retail environment, offering the opportunity to earn strong commission through delivering an excellent customer experience and driving sales performance.
You will be joining a supportive and driven sales team, with a strong focus on customer service, product knowledge, and achieving individual and team targets.
The Role
- Achieving and exceeding individual and store KPI's through upselling and cross-selling
- Delivering a high-quality customer experience from initial enquiry through to purchase
- Greeting and engaging customers in store, identifying needs and recommending suitable products
- Handling inbound enquiries via phone, email and live chat
- Providing expert advice and guidance on product selection
- Processing sales orders accurately and efficiently
- Handling payments and operating POS systems
- Managing customer queries and resolving complaints with support from management
- Supporting with stock control, deliveries, and merchandising
- Maintaining a clean, organised, and professional retail environment
- Working collaboratively with the wider sales team to drive overall store performance
The Candidate
- Previous experience within a retail sales or customer-facing sales role
- Experience working towards KPI's and sales targets
- Strong communication skills, both face-to-face and over the phone
- Confident in upselling and cross-selling products
- Ability to build rapport quickly and deliver excellent customer service
- Experience within a specialised retail environment (desirable)
Sales Advisor employer: Winsearch
Join a leading manufacturer in Wigan as a QC Lab Technician and be part of a dynamic team dedicated to ensuring the highest quality standards in polymers and synthetic resins. With a strong commitment to employee growth, we offer comprehensive benefits including healthcare coverage after probation, a company pension scheme, and a supportive work culture that values safety and collaboration. This role not only provides an opportunity to enhance your technical skills but also allows you to contribute meaningfully to our quality control processes in a thriving industrial environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about upselling and cross-selling, prepare a few scenarios where you can demonstrate your skills. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your communication skills. Whether it's face-to-face or over the phone, practice how you engage with customers. Remember, building rapport quickly is key in retail!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight any previous experience in retail or customer-facing roles. We want to see how you've smashed those sales targets and delivered top-notch customer service!
Be Personable:Remember, this role is all about connecting with customers! Use a friendly tone in your application to show us that you can build rapport quickly and engage effectively with people.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Mention specific examples of how you've achieved KPIs or excelled in upselling and cross-selling – we love a good success story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Winsearch
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products the company offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to provide expert advice to customers.
✨Practice Your Sales Techniques
Since this role involves upselling and cross-selling, practice your sales techniques beforehand. Think of scenarios where you can demonstrate how you would engage a customer and recommend additional products based on their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to deliver excellent customer service. Be ready to discuss how you've handled difficult situations or resolved complaints effectively.
✨Be Ready for Role-Playing
Expect some role-playing during the interview to assess your sales skills. Approach it as an opportunity to shine—engage with the interviewer as if they were a customer, and demonstrate your ability to build rapport and drive sales.
