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- Tasks: Provide top-notch IT support and troubleshoot tech issues for diverse clients.
- Company: Dynamic Managed Service Provider in Oxfordshire with a collaborative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real difference in tech support.
- Qualifications: Customer-focused mindset and solid understanding of networking fundamentals.
- Other info: Diverse team environment with excellent career advancement opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider based in Oxfordshire is looking for a dedicated IT Support professional to join our technical support team. This is a fantastic opportunity to work across a diverse customer base, supporting a wide range of technologies in a fast-paced, collaborative setting. This role offers hybrid working, with an expectation of being in the office at least three days per week, as well as visiting customer sites when required.
What you’ll do:
- Provide helpdesk support to end-users via telephone and email, resolving hardware, software, and network-related issues.
- Troubleshoot and support desktop PCs, laptops, servers, and peripheral devices.
- Manage user accounts, permissions, and identities within Microsoft 365 and Azure Active Directory.
- Support and maintain customer networks including LAN, WAN, VPNs, DNS, TCP/IP, firewalls, and backup solutions.
- Assist with deployment, configuration, patching, and updating of operating systems.
- Monitor system performance and proactively identify issues before they impact users.
- Maintain accurate documentation of support activities, configurations, and procedures.
- Collaborate with the wider IT team on projects such as network upgrades, hardware refreshes, and software rollouts.
- Visit customer sites as required to provide hands-on technical support.
What we’re looking for:
- A strong customer-service mindset with a proactive approach to problem-solving.
- Solid understanding of networking fundamentals, including LAN/WAN architecture, TCP/IP, DNS, VPNs, and firewalls.
- Proven experience in desktop and hardware support across Windows (including Windows Server), macOS, and Linux.
- Hands-on experience with Microsoft 365 and Active Directory administration.
- Familiarity with MSP tools, particularly RMM platforms for monitoring, patching, and software deployment.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- Ability to work independently while managing your own workload and time.
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
IT Support Engineer in Oxford employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Oxford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have a lead on your next job opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical abilities and customer-focused mindset to potential employers.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and reach out to current employees for insights. This can help you stand out when it comes to interviews.
✨Tip Number 4
Finally, make sure to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows us you’re genuinely interested in being part of our collaborative environment.
We think you need these skills to ace IT Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your customer service mindset and any relevant technical skills, like your experience with Microsoft 365 or networking fundamentals.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've solved problems in the past and your approach to customer service.
Show Off Your Communication Skills: Since you'll be explaining technical issues to non-technical users, make sure your application showcases your ability to communicate clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Winsearch
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking fundamentals like LAN/WAN architecture and TCP/IP. Be ready to discuss your hands-on experience with Microsoft 365 and Active Directory, as well as any troubleshooting you've done with desktop PCs and servers.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues for non-technical users and how you communicated complex information clearly.
✨Demonstrate Your Problem-Solving Approach
Employers love a proactive mindset! Come equipped with examples of how you've identified and solved problems before they escalated. Highlight your ability to manage user accounts and permissions, and how you’ve maintained accurate documentation of support activities.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting skills. Prepare to walk through how you would handle specific technical issues or customer requests, showcasing your organisational skills and ability to prioritise tasks effectively in a fast-paced environment.
