At a Glance
- Tasks: Provide top-notch customer service in German, helping customers with their enquiries.
- Company: Join a dynamic team in Liverpool with a focus on customer satisfaction.
- Benefits: Earn £13.79 per hour with hybrid working options and flexible shifts.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by delivering exceptional service to diverse customers.
- Qualifications: Fluent in German with experience in customer service or contact centres.
The successful candidate must be fluent in both spoken and written German.
Location: Liverpool (Hybrid Working)
Contract: Temporary ongoing
Pay Rate: £13.79 per hour
Hours: 37.5 hours per week
Shift Pattern: Monday to Friday - Hybrid, Hours between 08:00am - 6:00pm (rotating) including Bank Holiday
About the Role
We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.
Customer Service Advisor Key Responsibilities
- German Speaking - fluent in both spoken and written German
- Deliver a professional, friendly, and customer-focused service at all times
- Manage customer enquiries via phone and digital communication channels
- Build a clear understanding of customer needs to provide effective solutions
- Advising customers on the best services available
- Deliver a high-quality customer experience in line with company standards and SLAs
- Accurately capture and maintain customer information using CRM systems
- Promoting memberships to non-members
- Work collaboratively with internal teams to ensure customer issues are resolved efficiently
- Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Strong background in handling high volumes of customer enquiries
- Excellent verbal and written communication skills
- Confident using CRM systems and computer applications
- Strong listening skills and attention to detail
- Positive, proactive, and customer-focused attitude
- Flexible approach to working shifts, including weekends
Customer Service Advisor Desirable Experience
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Experience working to KPIs and service level agreements within a contact centre environment
- IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
Customer Service German Speaking in Liverpool employer: Winsearch
Join a dynamic team in Liverpool as a Customer Service Advisor, where your fluency in German will be valued in delivering exceptional customer experiences. Enjoy a hybrid working model that promotes work-life balance, alongside opportunities for professional growth in a supportive and inclusive environment. With a focus on collaboration and a commitment to diversity, this role offers a meaningful chance to contribute to a company that celebrates unique talents and backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service German Speaking in Liverpool
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a friend or in front of the mirror. Focus on showcasing your fluency in German and your customer service skills – it’ll boost your confidence!
✨Tip Number 3
Be proactive! If you see a role that fits, don’t just wait for the application process to open. Reach out directly to the company through our website and express your interest. It shows initiative and enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service German Speaking in Liverpool
Some tips for your application 🫡
Show Off Your German Skills:Since this role requires fluency in both spoken and written German, make sure to highlight your language skills right at the start of your application. Use clear examples of how you've used your German in previous roles to impress us!
Tailor Your Experience:We want to see how your past experiences align with the responsibilities of a Customer Service Advisor. Be specific about your customer service background, especially if you’ve worked in busy environments or the travel/hospitality industry.
Be Professional Yet Friendly:Your application should reflect the friendly and professional attitude we value. Use a warm tone while maintaining professionalism in your writing. This will give us a taste of how you might interact with customers!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Winsearch
✨Brush Up on Your German
Since the role requires fluency in both spoken and written German, make sure to practice your language skills before the interview. Try to engage in conversations or write short paragraphs in German to boost your confidence.
✨Know the Company and Role
Research the company and understand their customer service ethos. Familiarise yourself with the key responsibilities of a Customer Service Advisor, especially how to manage enquiries and provide effective solutions. This will help you tailor your answers during the interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or advising customers. Prepare specific examples from your past experience that demonstrate your problem-solving skills and customer-focused attitude.
✨Showcase Your Tech Savvy
As the role involves using CRM systems and computer applications, be ready to discuss your experience with technology. Highlight any relevant software you've used and express your willingness to learn new tools quickly.
