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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Prestigious client in Immingham with a focus on collaboration and diversity.
- Benefits: Competitive pay of £12.93 per hour, with potential for extension.
- Other info: Temporary role with opportunities for growth and diverse work culture.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Strong customer service skills and logistics experience preferred.
The predicted salary is between 27000 - 27000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you. I'm currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role.
Main duties:
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA's and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
You will need:
- Customer service experience is essential
- Logistics or warehouse experience is highly desirable
- Confident communication skills
- Good attention to detail
Customer Service Coordinator in Lincoln employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Lincoln
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company and role. You never know who might give you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator in Lincoln
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. Familiarise yourself with the key responsibilities and requirements so you can tailor your application to show us you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about delivering top-notch customer service, make sure to highlight your relevant experience. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just click on 'Apply' and follow the prompts!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer queries and resolved issues in the past. This will show that you understand the importance of clear communication and can deliver a high standard of service.
✨Logistics Knowledge is Key
Since this role involves logistics and warehousing, it’s a good idea to familiarise yourself with basic logistics concepts. Think about any relevant experience you have and be prepared to discuss how you’ve contributed to efficient delivery processes or managed stock systems.
✨Show Off Your Communication Skills
This position requires confident communication, so practice articulating your thoughts clearly. During the interview, demonstrate your ability to communicate effectively by answering questions concisely and engagingly. Remember, it's all about making a connection!
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you maintain accurate records and documentation in your previous roles. You might even want to prepare a few examples of how your meticulous nature has positively impacted your work, especially in customer service or logistics.