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- Tasks: Deliver top-notch customer service and coordinate between customers and logistics teams.
- Company: Join a prestigious client in Immingham with a strong focus on teamwork.
- Benefits: Earn £12.93 per hour with potential for extension and valuable experience.
- Other info: Diverse workplace that values uniqueness and offers growth opportunities.
- Why this job: Make a real difference by ensuring smooth deliveries and excellent customer satisfaction.
- Qualifications: Strong customer service skills and a background in logistics or warehousing preferred.
The predicted salary is between 27000 - 28000 £ per year.
Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you. I'm currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.
In this role, you'll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You'll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role.
Main duties:
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETAs and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
You will need:
- Customer service experience is essential
- Logistics or warehouse experience is highly desirable
- Confident communication skills
- Good attention to detail
Locations
Customer Service Coordinator in Lincoln, Lincolnshire employer: Winsearch
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Lincoln, Lincolnshire
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Prepare examples from your past work that highlight your customer service experience and attention to detail. Think of specific situations where you went above and beyond for a customer or solved a tricky problem.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Lincoln, Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any logistics or warehousing background. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the kind of clear communication we value in our team.
Show Your Attention to Detail: Double-check your application for any typos or errors before hitting send. Attention to detail is crucial in this role, and we want to see that you take pride in your work right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Winsearch
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show that you understand the importance of great service.
✨Logistics Knowledge is Key
Since this role involves logistics and warehousing, make sure you’re familiar with basic concepts in these areas. Be prepared to discuss any relevant experience you have, like managing stock or coordinating deliveries, as it’ll help you stand out.
✨Communication is Everything
Practice your communication skills before the interview. You’ll need to demonstrate how you can clearly convey information to customers and team members. Consider role-playing common scenarios to get comfortable with articulating your thoughts.
✨Attention to Detail Matters
This role requires maintaining accurate systems and documentation, so be ready to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed data or documentation in past roles to highlight your attention to detail.